The Ugly Side of Customer Support – New Year Edition
Last night, I called IKEA at around 9pm. I had been careless and left one of my purchases at the cashier counter.
The Reason to Stay
We’re happy to report that many of our customers have chosen to stay with us year after year, some for up to 10 years!..
Email Debug, Not Another X-File
“This could be another X-File,†said a customer jokingly, as we reviewed an email problem at his office.
Swift Reply
Recently, one of our customers sent us an email saying, “Thank you for the impressively swift reply,” which is the kind of..
Malware Removal for WordPress
Let’s get started with a simple question – What is Malware? ‘Malware’ is a ‘malicious software’ that’s been designed..
The Never-Ending Spirit to Trace Lost Email
One of our customers recently reported that a vital email was lost. The email was sent from a third party sender..
All in a day’s work
Ever since we decided that no message should be sent out looking like a machine-generated email..
Internet Problem Quick Fix
All too often, we hear customers say, “It worked last night. I didn’t change any settings…”
Nationwide Internet Disruption
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation
Upcoming Webmail Re-Design
We’re excited to announce a complete re-design of our Webmail interface! Last week, we rolled out the new design to our..
Of Wise Choices and Free Emails
If you’re looking for an email hosting service, don’t just look at the top-ranked web hosting services and get blinded by..
On-Site Support
In a recent case, one of our customers informed us that they’ve been experiencing duplicate emails and timeout problems.
Running with Light
Speaking about Gen-Y, everything is going into the tech-era now. Let’s share some stories of people working behind.
Email Uptime and Performance Report
Hi everyone, the team has been working hard to compile various reports on our uptime and performance this year.