The Ugly Side of Customer Support – New Year Edition
Last night, I called IKEA at around 9pm. I had been careless and left one of my purchases at the cashier counter.
Last night, I called IKEA at around 9pm. I had been careless and left one of my purchases at the cashier counter.
We’re happy to report that many of our customers have chosen to stay with us year after year, some for up to 10 years!..
“This could be another X-File,†said a customer jokingly, as we reviewed an email problem at his office.
Recently, one of our customers sent us an email saying, “Thank you for the impressively swift reply,” which is the kind of..
Let’s get started with a simple question – What is Malware? ‘Malware’ is a ‘malicious software’ that’s been designed..
One of our customers recently reported that a vital email was lost. The email was sent from a third party sender..
Ever since we decided that no message should be sent out looking like a machine-generated email..
All too often, we hear customers say, “It worked last night. I didn’t change any settings…”
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation
We’re excited to announce a complete re-design of our Webmail interface! Last week, we rolled out the new design to our..
If you’re looking for an email hosting service, don’t just look at the top-ranked web hosting services and get blinded by..
In a recent case, one of our customers informed us that they’ve been experiencing duplicate emails and timeout problems.
Speaking about Gen-Y, everything is going into the tech-era now. Let’s share some stories of people working behind.
Hi everyone, the team has been working hard to compile various reports on our uptime and performance this year.