Many email service providers pride themselves with 99.99999% uptime, but what’s the point in that if they can’t resolve a customer’s email problem? Recently, one of our customers told us that â€˜his email was slow.â€™ Most email providers will just tell the customer that it’s an Internet issue and suggest that they complain to TM. They wonâ€™t even bother to check or provide an on-site review.
While it can be written off as an Internet issue, to a customer, it’s frustrating to experience problems in downloading emails. At 1.com.my, we take into consideration the â€˜overall email experienceâ€™ in our email services. If an Internet interruption affects the so-called â€˜email experienceâ€™, we’ll fix it. If a faulty or misconfigured Outlook creates issues, we’ll fix it.
We listen, make an on-site visit, suggest solutions and strive to create the â€˜best email experienceâ€™ for our customers.