Our new client, Shima Asia Pacific, has had several bad experiences dealing with email service providers. They’ve often given her nothing but empty promises, but failed to provide her with the support she needs.
We were introduced to Shima by a friend who is a web developer. During our first visit to her office, we spoke to the people in charge to try and understand their issues with the existing email service provider. Apparently, they’ve been losing emails and having spam problems.
It was clear that Shima and her team were frustrated, so we did a thorough technical review of their current email server. We found a few incorrect settings in their DNS servers, and noticed duplicate MX records which were pointing to same IP address. To make matters worse, one of the pointing used was “.asia” which isn’t recommended.
Once the contract was signed, our email migration team took immediate action. There were several issues reported and our support team prioritised those issues and solved them immediately.
It is also worth mentioning that usually, previous email hosting service providers tend to not remove email domain names from their system when someone terminates their email services. This causes internal routing problems, so we’ve informed Shima, who will in turn inform her previous email host to make the necessary removal.
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