Retaining customers is one of our core businesses when it comes to email, web and domain name management services.
The following are the sort of challenges we regularly face:
1) Once customers have signed up for our services, we keep them up to date on not just the server status, but also with tips, e-books and information that are useful to them. Sometimes, however, the service updates may not go to the right person – the decision maker, so we need to constantly improve our system records and track the most relevant contacts to ensure that our updates are delivered to the right people.
2) We wish there was a better way to say this, but we are expensive. Our web hosting and domain name services are among the priciest in town, but that is only if mailbox storage is your only concern when choosing an email service provider.
Recently, one of our customers had decided to opt out of our hosting services. Unfortunately, they found that the entire process was not being properly planned by the new service provider. The customer was left clueless and their website became inaccessible. No one informed them of the plan or who would be taking care of the domain name.
At the end of it all, the customer chose to stay with us, and we are ready to keep them happy in the long run! That’s why in all circumstances, we’re proud to say that our mission is clear, and we intend to provide the best for our customers, even when they’ve decided to leave us.