Recently, we heard from Frederick of Maycare, a company that sells medical equipment and machines to hospitals, and runs a retailing business selling medical products and equipments to consumers.
Frederick’s job is to provide front-end support to the ERP system, and also the POS System on the retail side. Besides that, he is in charge of the IT dept, which manages the servers, computers and all the IT hardware in the company. He is also involved in maintaining the company’s website and design work for the company’s corporate identity.
When asked what he thought of our services, he said, “I like the way 1.com.my provides these kinds of services and facilities to the customer, because it is really a very effective and faster way to renew our domain online because everything is just a click away.”
He also said he did not encounter any problems with our “Payment Acknowledgment page“, as the instructions were clear and he found the system user-friendly. Frederick also offered us a idea on how to improve our services. He suggested, “Perhaps, what you all can do is provide a SMS reminder service to the customer when it is about due, sometimes the client may miss the email if they are too busy.”
Thanks for your feedback Frederick! We’ll look into that suggestion of yours :)
1 thought on “Frederick’s Feedback: Much Easier!”
The online acknowledgement form was briliant..i feel assured.