The title of this post doesn’t seem very welcoming, I know, but don’t worry, there is a happy ending; I assure you. It is, however, kind of a long story, which I’ll cut short. You see, the domain name “infinity.com.my” had been registered many years ago, but instead of having it registered to the owner, it was mistakenly registered under the name of the company that provided the domain name registration service.
It went unnoticed, even by the domain name’s owner, and it was only until Infinity decided to let us manage the domain name for them that the mishap was discovered. We raised the issue immediately, as we knew this had to be resolved once and for all.
To get to the bottom of things, our team started from scratch, a bit like CSIs working a crime scene. Our client didn’t even have information on the domain name login, so we contacted several related parties, but had no luck. We even considered filing a dispute report to MyNIC, which would cost at least MRY5,000! But that was to be the last resort.
Luckily, we hadn’t run out of options. Our team’s persistent investigation and tireless effort paid off, and our client regained ownership over the domain name in the end. I told you there was a happy ending! Before that, however, Wan, the domain name owner said, “If this is settled, please come to my new office at Botanic and I’ll bring you to the best food in Bukit Tinggi, Klang.” Thanks Wan! We’re glad it’s over, and we’ll be coming by for the food soon! :)