Tell us how we can measure the quality of our reply...
To be frank, we’re never happy with our response time. We have recorded an average of 1-hour response time over the past three months- long enough for a coffee to turn cold. It is not too good afterall!
Last week, an integration of WAP and Text Messages into our backend support system had been successfully implemented. Hopefully, we are able to shorter our response time!
The next most important wishlist, is to measure the quality of our response, to know how good is our reply to solve your problem.
Any ideas?