For those who has subscribed to our web hosting services, you will receive a login information to the Hosting Control Panel. Your FTP information is available in the Control Panel, and you can change your FTP password there. If you are not sure how to use the Control Panel, check this guide.
The default FTP address is ftp1.ftptoyoursite.com. Check if you have the server-side filtering options. Enable it with ‘-a’ to allow showing all files with ‘.’ extension in front of file name, such as .htaccess.