Web design companies used to be the one who maintain the website for their customers. Businesses think the same way too!
“Who says the person who design the website do the best maintenance job?”
Project manager & development team
Change requests should be handled by someone not from the development team. This is normally done by a project manager, speaking to customers on cost estimation and briefing the team of what’s to be done.
Turn-around time
A dedicated team should be able to get back to customers’ change request promptly. Usually, cost of web maintenance goes by hourly basis. This includes handling and reviewing time as well. To eliminate communication problems, an online form with capability of accepting change requests with attachments and forwarding to the right person is important!
Cost of maintenance
Most customers prefer on request basis. They will be charged only when there are changes done. An average of RM80/hour ensures quality of work done including better handling and reviewing by the project manager.
Let us manage your web maintenance (although we may not be the one who design your website)
Well first and foremost, I believe you should be aware that I’m not good in this ( matters related to IT and website maintenance ). Not too sure will my comment produce much help. But it seems that the idea looks practical, whish is to have a dedicated maintenance team to look after the requirements and not engaging general to perform the jobs.
Your comment is most helpful to us. Thanks for your feedback, it helps us to improve!