Read full interview

As a national project, it is important for the Cambodia e-Visa system to be secure, high-performance, effective and reliable. The system is available at all entry ports to Cambodia with special e-Visa lane to be setup. Each year, about 2 million tourists from Japan, Korea, France and other countries travel to Cambodia. The website must be able to serve these tourists in their native languages. Officers handling the operation have different user-level access that make the system and interface design a challenge. An ongoing marketing campaign is required to promote the system, thus stimulate the growth of the tourism industry.

The Cambodia e-Visa system was built from scratch. Planning is critical in this project. 1.com.my performed a thorough system studies, design and planning. On-site as well as off-site trainings were conducted and end-user feedback was constantly gathered to improve the system. Any operational upgrades or changes on the system were gradually implemented, so that errors are minimized during the transition. An online marketing plan was created to promote the e-Visa services through search engine, email and referral campaigns. Cambodia e-Visa blogs in different languages are also set up to gather feedback and comments on the system.

The new website supports 25 languages and serves travelers from over 150 countries. There is a marked increase in the number of visitors to the website. Overall, there is a 15% average monthly growth in the number of successful applicant. With the recent upgrade to make the application process easier and faster to everyone, we have noticed significant decrease to both operation and customer support. Visitors who have used the system were immensely satisfied.

Travelers’ feedback
Interview with Barbara
Interview with Mike Morley
Apply Cambodia Visa Online

Mike Morley is a Web Developer working for a software company in London, married to Rachel and lucky enough to be Welsh (and to be married to Rachel!). He spend whatever holiday time he has, on holiday.

Tell us about yourself? What do you do fulltime? What kind of projects you have been doing? When?

I am a Web Developer, I previously worked for a Design Agency called Red Snapper on both front and backend code. I now work for Ipreo as Frontend Web Software Developer, looking after HTML/CSS/JavaScript for a Java application used by investment banks in the City of London. Recent projects include a drag and drop report module and the re-factoring of application front end code in line with web standards and improving cross browser compatibility.

Is this your first time visiting Cambodia? Share with us what is most inspiring during your trip?

I am yet to go, but looking forward to going very much.

You are often accused of being over critical of websites. What makes a good website?

The first, and if nothing else, the only thing a website should do is allow you to achieve your aims when arriving on a website. I believe e-Visa goes beyond with good design. Normal users should be able to move through the process without having to think too much in order to acccomplish their task. From my profession I often think about design and process, but this is often when things go wrong and a user is left confused on what to do. Good design is more subtle, often you do not realise something is well made purely because the amount of effort reqired to complete a task is minimal and you can move through a process as if on auto-pilot. I believe that it is the ease of use achieved on e-Visa that makes it a good example of design. Information and the interfaces are provided through a clear and uncluttered visual design allowing no unneccesary distractions for the users. Information is laid out in a logical easy to navigate manner with the appropriate visual hierarchies, iconography and white-space so important information is easily found and supporting information is visible by not intrusive. Along with the strong visual cues guiding you through the process the feedback on user actions was excellent, you knew exactly when you had completed a section and where I needed to go next. Finally there was attention to detail, options to duplicate flight data for all passengers in a single click, simplified image upload and verification and well thought through visual guidance made for a positive user experience. I get the impression that your client has been flexible in allowing process change in their visa applications and you have managed to implement this process efficiently online.

In what ways has the e-Visa website been appealing to you?

It has successfully achieved exactly what I wanted with much less effort, which the internet often has the power to do. That is to simplify a particular task by allowing easy access to information, an interface to information provision and a method of delivery. All of which took a few minutes rather than several hours that other paper based processes may take.

The eVisa website is catering to travelers from more than 150 countries. We believe we are not doing enough on the localization. Do you have suggestions?

The only thing I can say is that I found the application process excellent and I never noticed that website was used across multiple languages on first look – so either you do not have a problem with localisation or your simplification of processes have been so successful the need for localisation is reduced. I believe simplicity is the greatest success of the e-Visa site, just keep it simple and doing the job it is meant for.

Listen to the ranting of a Welsh Web Developer?
Apply Cambodia Visa Online

There are a few things that are as heart-warming and uplifting than the telling of a memorable story. ‘Touching Story’ is a webpage that is dedicated to telling such great stories. It is a webpage dedicated to e-Visa travelers by giving them the chance to let the world know their most memorable experience while they were in the land of Cambodia.

Touching Story already contains a number of stories that have been written by people who traveled with the help of Cambodia e-Visa. Each of them had very different experiences to share but they all were left with an indelible memory in their minds after their journey. Klaus Moeller and Jessica Beltran were two such people. For Klaus, his experience was one of a touching reunion as he was re-united with a young girl whom he had met eight years ago when he last visited Cambodia. “It was amazing to find her – it took us nearly a whole day!â€? he said.

For Jessica, her memorable experience was one of simply falling in love with the children of Cambodia. Jessica, who had traveled to Cambodia with 11 others to help out in 5 different orphanages, had this to say: “Even though the language barrier was difficult they make every effort to talk with you and play with you. I loved every moment of spending time with these kids.�

Touching Story also allows for these stories to be shared across the net. By giving visitors across the globe the ability to ‘send a postcard’ they will be able to share Touching Story with anyone they want. These people then will also be able to share it will their own circle of friends and family.

To view and share all the stories please go to: http://evisa.mfaic.gov.kh/story.php

What is Cambodia e-Visa?

Launched by the Ministry of Foreign Affairs and International Cooperation of Cambodia in April 2006, Cambodia e-Visa gives people the opportunity to have a visa to Cambodia without even leaving the comfort of home. Those interested need only fill an online application form and pay via their credit card. Applicants will subsequently receive an email of their tourist visa which they will only have to print out and bring along with them on their trip to Cambodia.

These e-visas are valid in over 5 major entry ports which are the Phnom Penh International Airport, the Siem Reap International Airport, Cham Yeam (Koh Kong), Poi Pet (Banteay Meanchey) and Bavet (Svay Rieng). The Cambodia e-Visa system also supports 25 languages and allows users to do checks and changes on the application, should he/she want to do so, at anytime online.

With over 20,000 travel visas already issued to travelers and tourists from over 120 countries, Cambodia e-Visa continues to look for ways to make the traveling experience easier and more enjoyable for tourists all around the world.

For the online application of Cambodia e-Visa and further information please visit:
http://evisa.mfaic.gov.kh/

Launched officially by the Government of Kingdom of Cambodia since April 2006, with more than 10,000 e-Visas issued up to date, to travelers from more than 120 countries world wide.

E-Visa are usable in 5 major entry ports including Phnom Penh International Airport, Siem Reap International Airport, Cham Yeam (Koh Kong), Poi Pet (Banteay Meanchey) and Bavet (Svay Rieng).

We have gathered feedbacks from tourists and improved the applications on the New Cambodia e-Visa System. The intention of this revamp is to make the e-Visa application process more user-friendly with better instruction and clearer direction.

The new e-Visa system now supports 25 languages, thanks to the 140 voluntary translators. It adapts easy to use methods and allows applicants to check and change applications online. Furthermore, the new e-Visa certificate looks exactly like an actual Visa, and we hope it makes traveling to Cambodia much easier and hassle less.

We would also like to thank all the tourists and team for their support in making this happen. We wish to improve further and increase the usage of e-Visa in any way we can. Thank you again for the feedbacks given. It has all been taken into consideration and we will look into these matters continuously. We are glad to uplift Cambodia’s tourists and business travelers to a new era of applying Visa. We hope to meet our objective in making the applications faster and convenience.

About Cambodia e-Visa:

The Ministry of Foreign Affairs and International Cooperation has launched official e-Visa, which enables you to apply for a Cambodia tourist visa online.

Instead of applying through Cambodian Embassy, all you need to do is to complete the online application form and pay with your credit card. After receiving your Visa through email, print it out and bring it along when you travel to Cambodia.

Apply Cambodia Visa Online