Malaysian Anuar Manan creates history in Le Tour de Langkawi

Thankfully, with our Remote Office concept, it didn’t matter where we were. Upon receiving the request, the team was able to ascertain immediately that this was an email migration instead of new email setup. With that in mind, we knew we had to act fast, because usually, the customer must have encountered some serious email problems that had forced them to migrate.

Sneak peek of mobile office

First, we made a call and spoke to them about their problem. In this way, we wanted them to know that they weren’t dealing with a machine. Before that, we did some background checks to ensure that we had sufficient access to manage their email domains in order to estimate a completion time. The customer was relieved to hear that we could get it done within the same day, and we also informed them that our migration team was ready to continue working on their problem even on the weekend if necessary.

Guide to new email hosting

Geh was extremely prompt and helpful. He provided all the information we requested almost immediately. By 5.27pm, the email migration had been completed. A new email setup guide was prepared and sent to him to help him set up the new email system for all their email users.

Before we closed the case, however, our team made sure that the new Mail Exchange (MX) settings were propagated correctly. A call was made on Monday morning to make sure that everything was working well. Then, we helped the customer to remove their own email domain from their previous email service provider. If we didn’t do that, they’d encounter missing emails, which can be a big problem.

In response to our team’s quick action, Geh said, “Thanks for the info. Appreciate your fast reply.” Our team would like to thank you too Geh, for coming to us with your problem.

Malaysian Anuar Manan creates history in Le Tour de Langkawi

The port 25 is chosen by default

In a nutshell, here are some of the possible scenarios that you might encounter when using port 25:

1. Sending an email from your Outlook Express or Outlook (assuming you’ve configured the email client to use the default port 25 for your SMTP server)

2. Submitting a web form (assuming the back-end was done using a SMTP method)

3. Using Groupmail to deliver email newsletter (assuming the Groupmail is configured to use port 25)

In short, your emails will be blocked and the worst thing is, they’re usually dropped without any returned error messages or notices to the sender. To overcome this issue, we’ve setup an alternate port. You can use port 8025 or port 587 instead of port 25.

TM’s SMTP Nightmare!

So when your business expands, you might consider to get a personalized domain name, like www.yourname.com, and started to worry that current viewers might not be aware of that the owner had moved to a new website. Now, Blogspot plays the important role here. It is able to redirect users accessing the initial blog to the new website address specified of the owner.

Blogspot Setting

Go to your blogspot admin page, Click Settings > Publishing > Custom Domain. Now, user will be prompted 2 choices, if you choose to purchase it from blogspot, no CNAME record needed to be set up; while purchasing it from third party, CNAME need to be set. Both of these redirection are done at no cost unlike other Content Management System.

In a perfect world, your web hosting company might assume that every website consumes the same processing power, but this is not the case. Busy websites with heavy codes can take up more compute cycles. Compute Cycle (CC) provides a better way to measure how busy a website is, apart from its bandwidth and storage. It’s fair to say that those with higher CC’s should be charged more.

“Compute Cycles are a measurement of the processing time that your applications require, attained by calculating CPU processing time and accounting for the disk I/O consumed by your application’s operations”

Our standard web hosting comes with 10,000 CC a month, more than enough for most websites. So far, we’ve only had two customers who’ve exceeded their CCs. Instead of charging them (or penalising them), we work hand in hand with them to look into their site and find out if we can reduce the high CC problem. Since both of them are running busy Blogs, we introduced the WP-Cache, a plugin that serves content from the cache for faster access and reduced CC.

Just a quick share. The usage of the .my domain name is increasing. Even organizations like MyNIC are using domainregistry.my instead of domainregistry.com.my. Well, basically most companies have now decided to publish .my as the official domain name, instead of .com.my. Obviously, the trend is picking up. We estimate more and more companies will be doing so. If you happen to have a domain name registred under .com.my, we believe that it is good to secure the .my version as well. For example, if you happen to have irishotel.com.my, it is good to register and secure the name irishotel.my.

The registration fee for the .my domain name is only RM120 a year. You can do a name search at http://whois.domainregistry.my/. If it returns ‘..does not exist in database’, the name is available. Then, let us know, we can register the domain name for you, or you can order online.

There’s certainly a risk that someone might take the name from you. In that case, you can file a dispute case to MYNIC’s Domain Name Dispute Resolution Policy (MYDRP), if you can prove that the person holding the name has bad faith and that it is an infringement ofm your trademark. Bear in mind that the case usually takes up to 6 months to resolve and may cost you more than RM5,000 on the legal fees alone.

Order .my domain name now!

Aiktern, network specialist from Waysoft

In a recent case, one of our customers informed us that they’ve been experiencing duplicate emails and timeout problems. Their connection to our mail server was also extremely slow. We took immediate action to set up a test and confirm that the problem cannot be solved off-site. Though we suspected that the problem was largely due to their network problems, saying “No” to a customer isn’t how we like to do things.

Within a day, we arranged to have Aiktern, a friend and network specialist, attend to our customer in Johor. The on-site investigation was performed and all aspects of the network were checked. A summary of findings was compiled and shared with the customer.

This is how we like to deal with our customer’s email problems, after all, that is our main business!

“XXX hosting company in Malaysia offers an unlimited hosting plan that comes with unlimited storage that allows you to host unlimited web sites”

The word ‘unlimited’ is catchy but doesn’t ring true. Many web hosting plans boast about supporting unlimited or certain number of add-on domains. In a nutshell, you can host a number of websites by subscribing only to one hosting package. Such a setup is messy and often turn the server unmanageable or abused.

We limit our hosting package to host only one website for each hosting package subscribed. For example, if our customer wish to setup a new sub-domain (eg, blog.xxx.com), they need to subscribe to a new web hosting package.

One of our friends who had subscribed to our web hosting service to host their Cradle award winning CRM project has subscribed to the additional hosting xxx.coconect.com. Each hosting is RM80 a year, though it doesn’t come with ‘unlimited add-on domain’ we are sure that is a better approach!

“We’d like to continue supporting you as we really like your service,” said one of the founder of Coconect.

Muhamad Aizam, the cute and macho IT veteran

Allow us to introduce you to Aizam, who outsourced us to host and support email facilities for the company he works for. They’ve quite a huge number of users, and our set up for them in February went smoothly. Now, their email users are using our services without any problems.

Q: Aizam, can you tell us a little bit more about yourself and your work?

I’ve been working in IT for more than 11 years. I used to work for IBM Malaysia (AS400) and CSA Malaysia ( KTM Komuter Project ), but now I’m with Sime Darby Eng ( Senior System Analyst ).This is my 10th year with them. I’m responsible for preparing bids for new projects (local and international), designing and ensuring that new and existing systems are in working order, and last but not least, to analyse current systems for enhancement, in accordance to the company’s growth and expectations.

Q: How did you find us and what made you choose to work with us?

I found 1.com.my via the Internet, after I Googled for a top email hosting service in Malaysia. I decided to choose 1.com.my due to your minimum downtime for the whole year, and the support you offer to your customers.

Q: Why did you opt to outsource an email host, rather than hosting it in-house?

I chose to outsource due to my project-based requirements, plus the cost to implement an in-house email host is much higher in comparison to outsourcing the solution.

Q: If you were to describe our email hosting services in one word, what would it be?

GREAT – Good, Readiness, Easy, Archive, Total Solution

Q: Okay, last question, which would you choose – iPhone or BlackBerry?

Blackberry :)

“Thanks Aizam! The interview really helped us to know more about you. Your words really motivate us and it’s made our team extremely excited! Rest assured, continued enhancement of services and support is at the top of our list of priorities, and it can’t be done without feedback and support from people like you!” said Pin, founder of 1.com.my

Download Pin’s Guide to Email Hosting

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Doodle showcase:

Chinese New Year, 2010

Christmas, 2009