1.com.my takes up projects, such as these two, in a manner that is oriented towards project management. Usually, in a website team, there is – a programmer, a designer, a web developer and a web support engineer. The web developer is the person who usually deals with the client.

In this particular project, however, we decided to take on a slightly different approach – the programmer, designer, developer and engineer are no longer overloaded with information on the changes to be made. Instead, we appointed a project manager, who not only oversees the development of the sites, but also informs the client on the pros and cons of every decision.

Clients often think that website updating is an easy task, but behind the scenes, there’s a lot of work to be done. Even after everything’s complete, there are still the multiple revisions to ensure that the client is fully satisfied with the results. The project manager keeps the ball rolling and ensures that it rolls smoothly. The project manager this time around was our very own Adrian Chow, who has been working with us for more than 2 years now.

One of the obstacles faced by our web development team is the difference in location. We work remotely, which means we are always on the go. This means we communicate via email – a lot! Still, it’s one of the most cost-effective and efficient ways to keep updated on projects (at least we think so!)

At the end of the day, with all the work being carried out collaboratively, we managed to meet the stringent deadline. It was indeed a happy ending for both the project manager, his team and the client.

How does it work?
Just send our project manager your request and an estimated cost will be provided before the work begins.

Will it be costly?
The minimum charge is RM20 for 15 minutes. Text changes can usually be done in less than an hour.

How do I pay?
We will send you our invoices at the end of the month.

How do I make a change request?
Please use the “Contact Us” form on our website, it’s located under “Web Maintenance”.

Can you fix pages with scripts such as PHP or ASP?
Yes! We have a network of over 50 web developers with different expertise.

Most web changes can be done within the same day. Since we only focus on web maintenance and not web design, we are able to focus on your needs and get it right.

To kick start, please email adrian@1.com.my and tell us what changes you’d like to your website.

More articles related to Web Maintenance
1) Learn how Project Managers work
2) Project Manager, The Key to Web Design
3) Why outsource web maintenance?
4) Why RM80 per hour?

Many vendors walk in and out with solution that over promises many features, which may not solve customers’ problems. Some vendors would present themselves as consultants and start describing how the future of the web would be, not unlike fortune-tellers.

After several rounds of interviews and extensive studies into existing process flows, we managed to ‘diagnose’ the goals to revamp their website and the various measurable performance indexes of their website. Yet, managing the client’s expectations, which includes how the website would function, the cosmetic issues, the usability issues will be very crucial and needs to be addressed before the first line of programming code is written.

To better communicate with the clients, the client would need to look at a prototype. It could be sketches, storyboards or designs of the system interfaces. While presenting the prototypes to the clients, the clients would be able to assist us in providing any feedback that was missed out from the earlier stages of discussions. These feedback are then collected before the interface design is finalized. The process flows of the proposed revamped are also determined at this stage to make sure that the newly revamped site achieves the objectives.

Sketches of user interface prototypes from an actual discussion, image intentionally blurred to protect the privacy of our clients ;-)

If you are a web developer and is interested to see how we can add value to your existing services, let’s meet up!

How can web developers and web-design freelancers participate in the web blueprint project?

Well, the project is carried out by web developers appointed by our web blueprint customers. Here is an outline of the types of expertise required from draft to interface design:

Second, we will meet up with staff who work in the front-line. They will have first-hand information on feedback from customers. We will then try to cover every region, since each of them will have their own work flow and tool preferences.

Lastly, we will approach their customers directly for feedback. We will also study the website statistics and enquiries submitted by visitors.

For the revamp to be effective, a need-based study will be conducted to gather feedback and suggestions from their various profit and cost channels such as sales and marketing, showrooms, operations, management, information technology and clients.

Our information gathering methods will include brainstorming sessions, interviews, surveys, collection of website statistics and archives, and much more. The process can be detailed in two main stages:

Stage 1 (which will take approximately 14 days)

1) Listing and prioritising of revamp goals

2) Identifying the goal’s conversion rates and its measurables

Stage 2 (which will also take approximately 14 days)

1) Preparing the revamp blueprint document which outlines the project’s requirements, technical specifications, design guidelines, database, integration and other features that will help achieve the goals defined in Stage 1.

2) The materials in the blueprint will be used by appointed web developers as the guideline to execute the revamp. The blueprint can be given to any web developer for the actual site development, but it will create the same result, as planned.

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