| Measuring Smiles |
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| March 19th, 2009 | Posted by Pin |
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To be frank, we’re never happy with our response time. We have recorded an average of 1-hour response time over the past three months- long enough for a coffee to turn cold. It is not too good afterall!
Last week, an integration of WAP and Text Messages into our backend support system had been successfully implemented. Hopefully, we are able to shorter our response time!
The next most important wishlist, is to measure the quality of our response, to know how good is our reply to solve your problem.
Any ideas?
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| TM Comfirms Disruption of Internet Service |
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| February 26th, 2009 | Posted by Pin |
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According to a statement officially released by Telekom Malaysia Berhad (TM), Streamyx broadband services was affected since February 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States. The fix is estimated to be completed by March 5.
Users of TM Internet services will experience sluggish surfing speeds. Read full news from The Star: Circuit faults slow down Internet
 Tracert report showing APNIC taking unusual long response time
We are doing a tracert test from Malaysia to our email server in US. The two IP address (219.93.216.193 & 219.93.218.176) of APNIC hops was congested, shown in the long response time marked.
We have received numerous complaints from our customers who trying to access their email hosted with us. Until this moment, some links have been rerouted according to TM. Our support team is ready to help. Write to us!
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| Service Renewal Guide |
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| February 22nd, 2009 | Posted by Pin |
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We send email reminder to all subscribers of our email hosting, web hosting, domain name and other services before the expiry date.
 Renewal notification, do not ignore.
Follow the link in the email, you will be redirected to a page where you can select what services to be renewed. Thus, allows you to pay all in once, if you have subscribed to more than one service.
 Choose the services you wish to renew and generate invoice
Payment can be made through credit card, check & cash deposit. You will be prompted to download the invoice. A detailed payment instruction and how you can notify us when payment done, are included in the invoice.
Next: How to Make Payment Guide
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| Email Hosting, After-Sales Service |
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| February 16th, 2009 | Posted by Pin |
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Satisfied customers are everything to us, our core business. See, we don’t believe in putting 2-person on shift, answering the so-called 24×7 support line can solve your problem, if it’s not by heart.
1. Rule number one, updated customer information. The registered contact information serves as a form of verification, receiving updates and point-of-contact when things go wrong.
 Updated customer information
2. Recurring services is a cycle of billing & renewing, which should not go wrong! The result, some customers stay with us since day one :)
 Renewal records
3. Customer choose what to renew and make payment in once. This is particularly helpful if you have more than one service with different expiry date.
 Next year renewal
4. Anything can go wrong when the ownership of your domain name are not properly managed. Check this out Retrieving A Hijacked Domain Name
 Updated WHOIS information
5. All our email servers are monitored every 15 minutes. Compare uptime.
 Email server uptime monitoring
6. Our geographically-dispersed DNS servers used for all our email hosting customers.
 Monitoring DNS servers' uptime
7. Updates sent to all customers by email.
 Email notification and sharing of email related tips
8. Press release on our corporate website.
 Official press release
9. Email hosting blog that talk about email tips and tricks!
 Email Hosting Blog
10. Solving your problem in shortest possible time, this is our core business always! Our customer uses our Contact us form that runs 24×7, including holidays and weekends.
 Solving your problem in shortest time
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| Sites Down Caused by TM’s DNS |
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| February 13th, 2009 | Posted by Pin |
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Most of Internet users are unable to access their website yesterday evening. The incident affects most of our web hosting customers as well, particularly for users subscribing to TM’s Streamyx broadband services.
 Most of US-hosted websites can not load completely
Our uptime reports tell us that both the web servers and data centre was up and running. This is funny part, customers are not able to browse their website but almosts all the hosting companies are telling their customers that the website is working.
Yes, it’s TM’s problem, but what is the solution?
You need to add a more reliable and faster DNS to your Router or Computers. Use OpenDNS (208.67.222.222 & 208.67.220.220). You can ask the company who setup your network for help.
 Add OpenDNS's DNS to your router
Other TM Related Posts
- ADSL Modem Setup for Streamyx with Fixed IP
- Stop Using TM’s DNS Servers
- The Unofficial Streamyx FAQ
- Problem sending out email on using Streamyx Broadband
- TM’s SMTP Nightmare!
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| How to Make Payment? |
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| February 6th, 2009 | Posted by Pin |
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This guide includes step by step information to make your payment for our invoices. You can pay multiple invoices in one single payment too.
 1. Print out the invoice
 2. Follow the payment instruction on the invoice to make payment
 3. Check deposit / Cash deposit / Online banking
 4. Write down the transaction detail and reference number
 5. Go to http://www.1.com.my/payment to acknowledge us
If you are interested to make the payment via credit card with your existing invoice, please inform us by filling up our Contact us form. We will send you the payment link via email.
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| Undersea Cable Severed |
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| December 22nd, 2008 | Posted by Pin |
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“It is the second time this year that trans-Mediterranean cables to Europe have been cut, knocking out Web and telephone access for many in the Middle East. The earlier cut, in late January, was apparently caused by a ship’s anchor. The cause of the cuts wasn’t yet known. A French repair crew began fixing damaged undersea lines.” WSJ.com
 The Internet's Undersea World
For our email and web hosting customers, you might not notice obvious impact. You are connecting to our servers in US using the Japan-US route which is not affected in this case. If, for any reason you have encountered connection problem, please inform us through our Contact us form.
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| Billing & Renewal Updates |
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| November 17th, 2008 | Posted by Pin |
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This is a system updates notice for all existing customers:
If you are faxing your bank-in slip to us in the past, you can skip this now by filling out the payment acknowledgment form in our website. You can find the link from your invoice.
 Payment acknowledgment online
You will be informed by email to view the list of to-be-expired services in the coming 5 months and decide which item to be renewed with option to combine all invoices in one.
 Choose item to renew
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I'd like to enquire about... |
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| My request is not as above |
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| One of the following FAQ below may answer your question. |
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| Do you provide web design services? |
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| The biggest myth about 1.com.my is perhaps that we provide web design services, when we don’t. |
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| What else can you help? |
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| Check out Web Blueprint, join the 1.com.my Friends, buy a book or learn more about us on Facebook. |
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| I've tried to overwrite an image, but it was not shown. |
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| This is a cache problem. It should work after couple minutes. |
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| My website is down! |
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| Checkout hosting uptime. If server is UP, try other Internet connections. Or, inform us if problem persist. |
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| What is my web hosting specs? |
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| Cloud Platform with 12GB storage, 10GB monthly bandwidth, 1,000 compute cycles. Switchable between Linux / Windows. |
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| What's my FTP login? |
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| Login to the Control Panel to retrieve your FTP login. Due to malware attack, please use SFTP instead. |
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| How to use Control Panel? |
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| Click here for the user guide. |
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| What's your maintenance rate? |
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| RM80 per hour |
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| Do you send someone to discuss with me on changes? |
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| It is on request basis and is chargeable. |
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| How do I tell you my changes? |
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| Press No to proceed to the form. |
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| What is your billing cycle? |
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| Monthly |
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| Can you maintain our website if we are not your client? |
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| Yes |
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| How do I send you the website changes materials? |
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| If you have multiple files or the file size exceed 1MB, zip it and upload to SendSpace. Then, include the Download link in your email. |
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| What's your Fax number or Postal Address? |
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| Sorry, we do not accept fax or delivery. Press No to contact us. |
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| Do you take interns? |
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| Yes. Press No to send us your Resume. |
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| What are your office hours? |
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| Monday to Thursday from 9am to 6pm |
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| No one pick up my calls! |
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| We've stopped our line |
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| Can I advertise on your website? |
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| Yes. Press No and send us your Ad specs. |
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| Where is 1.com.my's About Us page? |
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| Read all posts under About. |
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| Did FAQs above answer your question? |
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| Thank you. We will get back to you soon. |
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| This Month's Response Time: 54 Mins |
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Pin:
Search 'bluemarble.in'. This keyword is shown in the Warning Page |
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Pin:
Check out this printscreen http://goo.gl/Sxcw |
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Desmond:
How to do a search in phpadmin? Thanks ya... |
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BK:
From reading the written post, I could almost feel the great cust |
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Pin:
Agreed no more, James. The huge hurdle for e-commerce providers a |
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