We would like to apologise for the Data Centre periodical network connectivity issues encountered between 1st to 12th March 2008.

This has resulted in intermittent packet loss and slow access to servers and services within certain segments in our network. The cause of the intermittent connectivity was isolated to a faulty switch servicing the particular network segment. The faulty switch has been replaced, and configured accordingly. Monitoring of the network shows that the issue has stabilized upon the replacement of the affected switch.

We will be further monitoring the network to ensure that this issue doesn’t reoccur. The service was back to normal operations at 7.05pm on 12th March 2008.

We sincerely apologise for any inconvenience caused by the incident above.