1.com.my » Features

Best email experience

Pin — Thu, 20 Oct 2011 13:04:37 +0000

Many email service providers pride themselves with 99.99999% uptime, but what’s the point in that if they can’t resolve a customer’s email problem? Recently, one of our customers told us that ‘his email was slow.’ Most email providers will just tell the customer that it’s an Internet issue and suggest that they complain to TM. They won’t even bother to check or provide an on-site review.

While it can be written off as an Internet issue, to a customer, it’s frustrating to experience problems in downloading emails. At 1.com.my, we take into consideration the ‘overall email experience’ in our email services. If an Internet interruption affects the so-called ‘email experience’, we’ll fix it. If a faulty or misconfigured Outlook creates issues, we’ll fix it.

We listen, make an on-site visit, suggest solutions and strive to create the ‘best email experience’ for our customers.

Turn off built-in junk filter, why?

Pin — Thu, 13 Oct 2011 05:04:05 +0000

All built-in Junk/Spam filtering by your email clients (Outlook, Windows Mail, Mac OS X Mail) are NOT RELIABLE. They cause false alarm, marking legitimate email as Spam and throw them to the Junk folder.

To add, many antivirus softwares intergrate with your email clients such as Outlook to provide additional protection. THIS IS BAD TOO! This unseen layer of protection causes missing email and attachment.

To turn off Junk filters in your email client:

1) Outlook and Windows Mail > Junk Email Options. Choose No automatic filtering.

2) Mac OS X Mail > Preferences > Junk Mail > Disable

To turn off third party virus integration with Outlook

1) Symantec Endpoint Protection > Change Settings > Antivirus… > Disable Outlook Auto-Protection

2012: Changing from POP to IMAP

Pin — Tue, 04 Oct 2011 05:03:29 +0000

Thanks to Steve Jobs of Apple Inc., we now have even more i-devices, like the iPad, iPhone and Macbook to fill our already busy lives. Now, we can all have access to emails, even when we’re cycling in the middle of the woods of Fraser’s Hill.

But, have you ever wished that you could send an email from your iPhone and have it shown directly in your Outlook? Or, would you like to mark a message as read in your Mac’s Mail and have it automatically marked as read in your Android as well? How about fine-tuning your email tools to boost your email managing efficiency, like AMG adding HorsePower to the Mercedes-Benz?

We understand your needs and plan to come up with a guide, but since each email user is different, we think it would be better if we could spend some time with you to review each case and propose an improvement. With such advancements in email technology, the old POP3 way to access your email has become obsolete, and it has now been replaced with smarter methods where you can manage all emails in all devices while keeping everything you’ve done in sync.

This exercise may take a couple of weeks, so let’s not waste time and kick start it now!

1. Switching to IMAP
2. Fine-tuning email tools
3. 10 bad email habits

Personalized Webmail

Pin — Mon, 21 Mar 2011 08:03:45 +0000

To further strengthen the branding of Khind Mistral Group, we’ve helped them put their logo onto their webmail. Personalised webmail is nothing new, but it’s our dedication and prompt response to make it perfect that counts. What matters is the satisfaction of our customers. When the job was done, Loke of Khind Mistral emailed us to say, “Really a great job! Didn’t u say u need 2 days?”

Khinds' new webmail

Need web changes?

Pin — Thu, 06 Jan 2011 05:41:25 +0000

Outsource your web changes for just RM80 per hour!

How does it work?
Just send our project manager your request and an estimated cost will be provided before the work begins.

Will it be costly?
The minimum charge is RM20 for 15 minutes. Text changes can usually be done in less than an hour.

How do I pay?
We will send you our invoices at the end of the month.

How do I make a change request?
Please use the “Contact Us” form on our website, it’s located under “Web Maintenance”.

Can you fix pages with scripts such as PHP or ASP?
Yes! We have a network of over 50 web developers with different expertise.

Most web changes can be done within the same day. Since we only focus on web maintenance and not web design, we are able to focus on your needs and get it right.

To kick start, please email adrian@1.com.my and tell us what changes you’d like to your website.

More articles related to Web Maintenance
1) Learn how Project Managers work
2) Project Manager, The Key to Web Design
3) Why outsource web maintenance?
4) Why RM80 per hour?

Email Tips and Tricks

Pin — Wed, 22 Dec 2010 16:34:50 +0000

Sending emails has become second nature to most of us these days, but there are always new things one can learn to make the process even more efficient. Among the things one should learn to do is how to: compose emails faster, manage your spam, get free mail back up, use a faster web browser, access your emails from your mobile phone, and attach signatures to the end of emails. If you don’t already know how to do these things, just check out these PDFs, and do share it with your family and friends!

New Comer Tricks
Auto Insert Signature

Cloud Sites Terms

Pin — Thu, 09 Dec 2010 20:09:58 +0000

Download Now

Uptime and Performance Report

Pin — Mon, 25 Oct 2010 04:11:06 +0000

Are you one of our existing email hosting customers? We’ve just published our latest uptime and performance report for all our email services, do check it out!

Email services uptime report

Download full report (May 2006 – Jun 2011)
Download full report (May 2006 – Oct 2010)

Email Terms and Conditions

Pin — Tue, 12 Oct 2010 06:45:11 +0000

We know that you have a lot of questions about our services and the way we work, so we’ve put together these downloadable documents that will tell you all you need to know:

1) Switch on guide
Are you swtiched on? Let us explain what that means in this helpful guide which will tell you about the many benefits of outsourcing.

2) Security services
Learn all about our security features and measures, and set your mind at ease.

3) All-day support
Our dedicated team is here for you 24 hours a day, 7 days a week. Find out how and why we do it and learn all about our five elements of all day support.

4) Honouring the promise
If you’re unhappy with our services for some reason, we’d like for you to bring it up with us, find out how.

5) Acceptable use policy (AUP)
Your security and the prevention of internet abuse is important to us, find out what’s not allowed on the 1.com.my network.

6) General terms
We understand your concern about legal matters, so allow us to address matters concerning hosting agreements, obligations , terms of services, intellectual property and much more.

7) Mail terms
Here are additional terms and conditions on our mail services.

Download all documents

How does the iPhone 4 Change the Way You Work?

Pin — Tue, 28 Sep 2010 02:55:05 +0000

iPhone 4 for business

Well, firstly, the built-in mail program allows you to work on your emails a lot quicker, because it’s one of the easiest email clients for mobile phones. But, you’ll have to learn the art of writing emails that are only three lines long, otherwise, you’ll start cursing that tiny little keypad!

Also, with the iPhone 4, taking a picture and sharing it on Facebook, cannot get any easier. The Facebook App is free, and it’s real easy to use. This means you can manage your Page and keep it alive, with just your iPhone.

The Safari web browser on the iPhone 4 rivals the functionality of a full web browser, except it can’t show Flash content. It’ll display most websites without alignment problems though, and you can manage all your favaurite web applications while you’re on the move.

iPhone 4 Sign Up Tips

In case you’re wondering, it’s perfectly safe to go with the 1GB a month package. Don’t worry, you won’t run out, especially since you can tab on WIFI most of the time, instead of 3G. Plus, you only need 16GB of space, and if you need a lot more, just get a pen drive!