We are definitely not another cPanel fan. Yet, you find them bundled with most of the web hosting package available in the market. To web hosting provider, cPanel makes their life easier. It claims to manage all settings under one root, by customer themselves. Is this what customer want?

cPanel's dashboard

The default view of cPanel's FTP

If the’re too complicated to you (to us too), check out the control panel that comes with our web hosting package.

Dashboard with subtle yet comprehensive design

Each site's directories are defined clearly

How to Use Web Hosting Control Panel?

Ok, time for some tech speak! Many ISPs are blocking the outbound SMTP port 25. It allows ISPs to block spam sent out through their networks, but it tends to “punish” those who innocently need to send stuff through e-mail servers, rather than those belonging to their ISP.

The port 25 is chosen by default

In a nutshell, here are some of the possible scenarios that you might encounter when using port 25:

1. Sending an email from your Outlook Express or Outlook (assuming you’ve configured the email client to use the default port 25 for your SMTP server)

2. Submitting a web form (assuming the back-end was done using a SMTP method)

3. Using Groupmail to deliver email newsletter (assuming the Groupmail is configured to use port 25)

In short, your emails will be blocked and the worst thing is, they’re usually dropped without any returned error messages or notices to the sender. To overcome this issue, we’ve setup an alternate port. You can use port 8025 or port 587 instead of port 25.

TM’s SMTP Nightmare!

Nowadays, in the tech-savvy era, more people have familiarized themselves with the world-wide-web (WWW) and thus, having online social networks like the popular one – Facebook is nothing to be surprised. And now, more and more people uses a blog to start an online business. A blog is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. A simple blog that dedicates useful and meaningful information, of course with interesting graphics of a particular product, will draw the attention from viewers.

So when your business expands, you might consider to get a personalized domain name, like www.yourname.com, and started to worry that current viewers might not be aware of that the owner had moved to a new website. Now, Blogspot plays the important role here. It is able to redirect users accessing the initial blog to the new website address specified of the owner.

Blogspot Setting

Go to your blogspot admin page, Click Settings > Publishing > Custom Domain. Now, user will be prompted 2 choices, if you choose to purchase it from blogspot, no CNAME record needed to be set up; while purchasing it from third party, CNAME need to be set. Both of these redirection are done at no cost unlike other Content Management System.

Just a quick share. The usage of the .my domain name is increasing. Even organizations like MyNIC are using domainregistry.my instead of domainregistry.com.my. Well, basically most companies have now decided to publish .my as the official domain name, instead of .com.my. Obviously, the trend is picking up. We estimate more and more companies will be doing so. If you happen to have a domain name registred under .com.my, we believe that it is good to secure the .my version as well. For example, if you happen to have irishotel.com.my, it is good to register and secure the name irishotel.my.

The registration fee for the .my domain name is only RM120 a year. You can do a name search at http://whois.domainregistry.my/. If it returns ‘..does not exist in database’, the name is available. Then, let us know, we can register the domain name for you, or you can order online.

There’s certainly a risk that someone might take the name from you. In that case, you can file a dispute case to MYNIC’s Domain Name Dispute Resolution Policy (MYDRP), if you can prove that the person holding the name has bad faith and that it is an infringement ofm your trademark. Bear in mind that the case usually takes up to 6 months to resolve and may cost you more than RM5,000 on the legal fees alone.

Order .my domain name now!

Aiktern, network specialist from Waysoft

In a recent case, one of our customers informed us that they’ve been experiencing duplicate emails and timeout problems. Their connection to our mail server was also extremely slow. We took immediate action to set up a test and confirm that the problem cannot be solved off-site. Though we suspected that the problem was largely due to their network problems, saying “No” to a customer isn’t how we like to do things.

Within a day, we arranged to have Aiktern, a friend and network specialist, attend to our customer in Johor. The on-site investigation was performed and all aspects of the network were checked. A summary of findings was compiled and shared with the customer.

This is how we like to deal with our customer’s email problems, after all, that is our main business!

If you’ve ever come across a corporate blog with an address like companyname.blogspot.com, your first impression might be that it’s way too casual or even unprofessional. But, if you have a professional blog hosted on one of those services, how do you overcome it? Well, first of all, you’ve got to register a domain name for yourself, eg. companyname.com; and now, for the fun part – the tweak!

Ask your service provider to mask or cloak the website address so that no matter where your visitor clicks within the page to navigate, it will still show your domain name: www.companyname.com. It’s really easy, and you only have to pay RM55 a year for the domain name. That’s it.

Now you’ve got to choose wisely between the Content Management Systems. Let’s look at the two most popular blog platforms, Blogger and Wordpress. Blogger (aka Blogspot) doesn’t charge you when you’re pointing to your registered domain name, whereas Wordpress may charge you USD$9.97 per year, per domain for its domain mapping service.

For blogger (aka Blogspot)
1. Go to www.blogger.com and login
2. Click the tab above Settings > Publishing
3. Switch to “custom domain”
4. Enter your domain name

For Wordpress
1. Go to username.wordpress.com/wp-admin and login
2. Click the tab Settings > Domains
3. Enter your domain URL

To learn more about this, please click on the respective links below:
For Blogger (aka Blogspot) users
For Wordpress users

Attention Wordpress users, this is worth a read. One of our web hosting customers enabled the “all in one SEO pack plugins” in his WordPress account and got this error message:

“Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes)”

Always ready to lend our customers a helping hand, we informed him that he could try to increase the allowed memory size limit via:

1. htaccess e.g. (php_value memory_limit 64M).
2. wp-config.php e.g. (define(‘WP_MEMORY_LIMIT’, ‘64MB’);)

Technical jargon aside, there’s a happy ending, and here’s what the customer told us

A kid was looking at the Great Orion Nebula

“Thanks for the quick reply. I have tried the first method and it works like a champ! You’re superb. It also solves the problems that have bugged me for so long. There were some “sub dashboard” at the dashboard that wouldn’t load properly. After I increased the memory limit to 64M, everything just works now. Previously I thought it could be due to the confliction among the plugins. Thank you very much,” said Robin of Astronomy Notes.

You’re very welcome!

By default, 14-day nightly backups of email messages are bundled with our email hosting services.  Daily snapshot backups are stored in a top tier cloud storage system where restorations from the past 14 days can be obtained directly from the control panel.

14-days nightly backup

Existing Problems

1) Backup does not cover messages which have been downloaded via email clients, in the event the email client does not leave a copy of messages in the server.

2) Messages sent through the email clients will not appear in the Webmail, thus will not be included in the backup.

3) Deleted messages in the Webmail will not be included in the backup in the event the users ‘Purge’ the Trash folder.

4) Backup covers only 14 days. It is not a complete archiving solution.

Available Email Archiving Options

1) Email Archiving

A full-fledge email archiving solution that comes with admin console. Securely store, search and retrieve archived messages in seconds.

Admin console’s dashboard

Retrieve archived messages via search

2) Bcc Archiving

A basic email backup solution that stores messages in a specific mailbox.

Archiving setting page

Archived messages are forwarded to a specific mailbox

Comparison Chart

*Between RM58.80 to RM99.00, depending on number of mailboxes selected

Estimated Cost