Khind Holdings Berhad was in need of a reliable email service provider to control the spam and viruses with more reliability. They are aware that outsourcing of email hosting will directly reduce cost and also improve their email service’s reliability. Fast respond technical support is important, as any email issues can affect their business operations. There are many users and their email addresses need to be managed, therefore transferring to a new email hosting is a challenge. Also, there is a demand for a single control panel that is able to control different email domains.

To convince the management on the high-level reliability of our email hosting, a trial period was introduced. Upon the successful completion of the trial, the management of Khind Berhad was convinced and agreed to subscribe. The transfer of all initial email account was done without downtime, while maintaining the current email address of each user. Upon the setup completion, a transfer guideline was provided to ensure all users know how to use the new webmail and the configuration of POP account.

The transfer of email hosting was smooth and have resulted in high customer satisfaction. Up to this date, there was no downtime, with almost 100% uptime for both SMTP and POP mail server, while the configuration of email is error free shown in the DNSReport. By using our email hosting facilities, Khind experienced a great significant reduction in spam and viruses, and indirectly improves their operational efficiency. The client is also satisfied as there is no need for hardware upgrading or purchase of additional software licenses.

Malaysia Email Hosting Benchmark (Updated every 15 mins!)

Many email hosting subscribers in Malaysia are having problems sending out emails from their email clients including Microsoft Outlook, Outlook Express or Eudora. Well, this is happened after a harsh decision from Telekom Malaysia to block OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going emails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed.

This affects only users of Streamyx Broadband and other TM Internet Subscribers. This action was taken to fight SPAM in TM’s network to improve quality of connection.

TM has suggested a new SMTP server (smtp-proxy.tm.net.my) to be used as an alternative to the original SMTP you have configured in your Outlook or Outlook Express. Another set of problem arises from this alternative:

1. What will happen if all the traffic (nationwide) routes to this single ‘open-delay’ smtp server? What is the dedundancy support? Will your emails be in queues???

2. You can’t send out emails if you are out of Streamyx or TM networks when you are using smtp-proxy.tm.net.my

Although this is a common practice by ISPs in the old days, it seems to be less practical especially when most people are moving around using different connections, etc.

Check out The Unofficial Streamyx FAQ

While few most email hosting companies in Malaysia provide email backup services, restoring email is not easy to do. Customers can now manage their own email restoration through the control panel.

Email Restoration allows our customers to restoreemails from a recent backup. Backup snapshots are taken nightly and contain a copy of all emails that were in the mailbox at that time. Backups are usually available up to the last 14 days.

Emails that are received and deleted the same day before the snapshot is taken will not be available for backup and cannot be restored. For example, if users download their mail via POP3 and do not leave a copy on the server, the mail will not be backed up and will not be available for restoration.

It’s our great pleasure to announce a FREE upgrade of all current email hosting subscribers to 1GB storage space. The price remains and there’s nothing needed to be done. This is some little form of appreciation for the support all these while.

A brief update on the email server shows that for the past 12 months, the uptime has been 99.985%. The actual report on the Outgoing mail server and Incoming mail server reveals on the live statistics.

Go to http://www.mailreader.com

Username : your_email_address
Mailserver : pop.emailsrvr.com
Password  : your_password

If there is a reason why many of our friends and clients failed to reply an email, this must be one of the reason. The default settings in Outlook Express marks any message as read after displaying for more than 5 seconds. Turn it off now! This ensures that the subject will turn unbold only after you have responded to the message.