Compliance overview

Our email archiving provides quick deployment of email archiving for all government agencies regardless of their email platform. With secure capture of all emails and full text indexing of emails/attachments, freedom of Information requests are fulfilled with limited expenditure of IT resources.

The archiving service indexes all message components: Header, Body, and Attachments. All of these components are easily searchable through a secure web based user interface and retrievable to standards-based formats like .pst, .pdf, text, mime, etc.

Our new client, Shima Asia Pacific, has had several bad experiences dealing with email service providers. They’ve often given her nothing but empty promises, but failed to provide her with the support she needs.

Shima's Third Email Migration

We were introduced to Shima by a friend who is a web developer. During our first visit to her office, we spoke to the people in charge to try and understand their issues with the existing email service provider. Apparently, they’ve been losing emails and having spam problems.

It was clear that Shima and her team were frustrated, so we did a thorough technical review of their current email server. We found a few incorrect settings in their DNS servers, and noticed duplicate MX records which were pointing to same IP address. To make matters worse, one of the pointing used was “.asia” which isn’t recommended.

Once the contract was signed, our email migration team took immediate action. There were several issues reported and our support team prioritised those issues and solved them immediately.

It is also worth mentioning that usually, previous email hosting service providers tend to not remove email domain names from their system when someone terminates their email services. This causes internal routing problems, so we’ve informed Shima, who will in turn inform her previous email host to make the necessary removal.

Read also A Taboo of Recurring Business

Jamie’s approach to web design is definitely off of the beaten path. Not only does she use her own name as her website address (jamiesoon.com), but she always replies to your emails in a short but sweet fashion that makes you feel like you’re working with a friend, rather than a company. She’s definitely someone you can trust, and gives you peace of mind.

Jamie has been designing websites since 2001

On her website, you’ll find her impressive portfolio and also interesting travel photos of the places she has explored. You can tell by looking at these that she’s a very passionate person and it definitely makes you feel like you want to work with her. She has also posted some interesting articles such as: ‘Getting the right colours for your design‘, ‘Why making changes is a good thing‘, and ‘Getting a website without spending money‘ – I think people may not understand the joke.

Camping in Gunung Nuang

We’re proud to say that she’s now one of our hosting referrals. We’ve worked with her on many successful migrations, transferring her customers to our new hosting servers. Here’s what she has to say about our services:

“I am glad that I finally found an affordable hosting plan at 1.com.my. The hosting package is perfect for installing a blog and the price makes it more affordable for my clients who are starting small businesses or want to start a personal or non-profit site. It’s cheaper than other hosting plans because the email hosting is a separate package, but it’s no problem because my clients can use their Yahoo or Gmail email accounts. Not only is the price great, I’m impressed with the friendly service, fast response to my enquiries and the effort put in to get the new hosting is up as fast as possible. I highly recommend Pin and his team at 1.com.my!”

Thanks Jamie! It’s been a pleasure working with you too! So, if you’re on the lookout for a web designer/developer, do check out jamiesoon.com.

If you want to retrieve your email with your iPhone, you have two options. Firstly, iPhone Mail allows you to access your email account in a way similar to email clients such as Internet Mail, Outlook or Outlook Express. Here’s how you do it:

Welcome to Mail screen

On the Settings screen, tap Mail, Contacts, Calendars. Go to Add Account and select “Other” from the Welcome to Mail screen.

1) Name: Any Name
2) Address: Enter your email address.
3) Password: Enter your password for your email account.
4) Description: Any Description

Save your account settings and select POP

On the Incoming Mail Server screen, press “Enter”
1) Host Name: pop.emailsrvr.com
2) User Name: Enter your full email address as your user name.
3) Password: Enter the password from your email account

On the Outgoing Mail Server screen, press “Enter”
1) Host Name: smtp.emailsrvr.com:587
2) User Name: Enter your full email address as your user name.
3) Password: Enter the password from your email account.

Your second alternative is Webmail, the Safari web browser on your iPhone allows you to see the real web – not a stripped-down mobile version. You can access the Webmail by pointing your browser to http://mail.1.com.my. If you have a slower connection, try http://m.1.com.my. For those with private-labeled webmail, you can try http://website.yourdomainname.com!

One of our customers reported that one of their emails had gone missing. First, we verified if the sender’s mail server was working perfectly and not holding that particular email in queue. Second, we checked the recipient’s Spam folder in their Webmail, because emails are often intercepted and moved to the Spam folder.

To help our customer understand why the email from that particular sender was marked as Spam, we gave them the following step-by-step guide:

First, go to the Spam folder in your Webmail

Select the spam-marked email you wish to view

View the full header of the Spam-marked mail you wish to investigate further

View full header

The Couldmark Spam filtering system checks the sender’s email host for any incorrect configuration, previous spamming activities and any other things that makes this email suspicious.

Anything more than 6 Spam-Score are marked as Spam

To bypass this, check this out “Client host blocked?”

Our team member, Eunice, encountered a peculiar problem with her email recently. One of the emails she sent was returned with the following “error” message:

“Client host [210.187.79.36] blocked using pf-ip4tset.blagr.emailsrvr.com=127.26.0.2 (in reply to RCPT TO command)”

Our team figured out that the recipient’s mail server has been blacklisted. To get around this, all you need to do is add the recipient’s email address or domain to the “safe list”. But how do you do that exactly? Well, here’s how you’d do it through Webmail:

In your Webmail, go to Settings > Spam Settings > Safelist

Webmail's Spam Setting

Mark any message as NOT SPAM and it will be added to your safelist automatically

Safelist email automatically

Do it from the Control Panel for entire domain or individual user

Email Control Panel

Eunice said “The problem seems have solved already. Thank you very much. We will update u again.”

Need more help with this? Just leave us a comment and we’ll get back to a.s.a.p!

There’s no denying that emails are becoming more important these days, and having back up copies made of all incoming and outgoing messages can be crucial to your business. But, how can this be done?

The challenge is that the archive copies must be made easily retrievable at any time. The system must also be transparent and easy enough for email users to understand, so that they don’t have to worry about extra settings in their email clients or Webmail.

Rigel has just subscribed to this add-on; and our team set up the entire system for them in less than a day. Now they have peace of mind!

Rigel provides solutions for world-class hygienic environments!

One of your staff left, so the logical thing to do is to remove his/her email address to make room for your new staff, right? So what happens to the emails that are still being sent to the deleted email address?

This is a very good question that was asked by our friends from VT Group. The solution is quite simple– create an “Email Alias”. It is unlimited, free and most importantly, it forwards all email messages it gets, to one or a few email addresses.

Add new email alias in your email control panel