We conducted a post study based on the records and suspected that the email was not sent out by a third party sender, and therefore, our customer did not receive it. After further investigation, we notice that this may not be the case. Then, we turned to our server log file. We process hundreds of millions of emails daily, so it’s not easy to retrieve a log file.

We were finally able to trace the email and confirm that had been delivered to our customer. But then, where has the email gone? Other service providers may just stop here and blame the user for losing the email in the first place. Case closed, but not us. We traced the email once again and finally found that the customer had enabled a setting to remove any email detected as Spam.

So, basically, we discovered that the email from the sender arrived in our customer’s Spam box and that it had been removed and therefore not found by the user. Email retrieved. Case solved. A happy ending.

The 'Delete message from folder' setting in the email control panel

A repair of fault of submarine cable linking Malaysia and International network is expecting to cause Internet downtime to Malaysia Internet users, until 2nd May.

Our technical team are ready with alternatives to help our email and web hosting customers. Talk to us if you need our help.

Cable laid beneath the sea to carry telecommunications between countries.

About submarine communications cable
The Internet’s undersea world

“The BlackBerry Internet Service, or BIS, allows BlackBerry users to access the Internet and POP3/IMAP/Outlook Web Access email accounts without connecting through a BlackBerry Enterprise Server (BES). The service is usually provisioned through your mobile phone service provider, though Research In Motion (RIM) (BlackBerry’s developer) actually runs the service. This service uses RIM’s proprietary push technology (in contrast with SyncML-based push technologies such as Funambol) to the BlackBerry devices over cellular carriers; BIS retrieves email from mail servers via POP3 or IMAP is done via polling.”

Using BIS, you can integrate your phone with no more than 10 POP or IMAP accounts. To begin, please choose your Telco from Blackberry’s main website. For more setup guidelines, check this out.

When you’re asked, “What is your Mail Server?” enter imap.emailsrvr.com, running on port 143. Your outgoing mail server is smtp.emailsrvr.com, running on port 587. The username is your full email address.

For those Blackberry owners without a BIS plan, you can download a third party email client called Tiggitmail. This software is not free.

If you wish to learn more about the BIS plan, check this out:

Maxis Blackberry Internet Service

Maxis Blackberry Internet Service

Celcom Blackberry Biz Plan

Celcom Blackberry Biz Plan

Related Post:
Blackberry without BIS BES is nothing!

The live launch will feature a cleaner interface with a simpler, unified toolbar, easier controls for background images and company logos (in the admin CP) and lots more!

New webmail interface

View larger screenshot

Nokia email

Most Nokia phones allow you to access your mailbox on the go. You’ll find it extremely useful when you need to sneak peek into your Inbox when you’re out of the office without your notebook. In general, setting up the email function in your Nokia phone is pretty straight forward. It usually starts from the Mail Settings options.

For those with POP and IMAP support, choose IMAP.

- Incoming mail server: imap.emailsrvr.com (port 143)
- Outgoing mail server: smtp.emailsrvr.com (port 587)
- Username: your email address
- Your SMTP requires authentication.
- SMTP’s Authentication are the same as your incoming server

For those with only POP support, change imap.emailsrvr.com to pop.emailsrvr.com, and change port from 143 to 110.

Tips:

1. Uncheck ‘Leave a copy of email…’ in your email client. By doing this, your Nokia messenger will only show your new email messages which you have yet to download to your email client.

2. To verify if your password is correct, try it out using the Webmail. If you’ve lost your password, send a password reset request to us via our Contact Us form.

3. Emails sent through your Nokia phone will only appear in the Sent box of the Webmail if you’re using IMAP.

4. International roaming for 3G is possible when you’re abroad. Since Nokia Messenger only downloads the header by default, it requires a minimum bandwidth and you should not expect to pay much.

Malaysian Anuar Manan creates history in Le Tour de Langkawi

Thankfully, with our Remote Office concept, it didn’t matter where we were. Upon receiving the request, the team was able to ascertain immediately that this was an email migration instead of new email setup. With that in mind, we knew we had to act fast, because usually, the customer must have encountered some serious email problems that had forced them to migrate.

Sneak peek of mobile office

First, we made a call and spoke to them about their problem. In this way, we wanted them to know that they weren’t dealing with a machine. Before that, we did some background checks to ensure that we had sufficient access to manage their email domains in order to estimate a completion time. The customer was relieved to hear that we could get it done within the same day, and we also informed them that our migration team was ready to continue working on their problem even on the weekend if necessary.

Guide to new email hosting

Geh was extremely prompt and helpful. He provided all the information we requested almost immediately. By 5.27pm, the email migration had been completed. A new email setup guide was prepared and sent to him to help him set up the new email system for all their email users.

Before we closed the case, however, our team made sure that the new Mail Exchange (MX) settings were propagated correctly. A call was made on Monday morning to make sure that everything was working well. Then, we helped the customer to remove their own email domain from their previous email service provider. If we didn’t do that, they’d encounter missing emails, which can be a big problem.

In response to our team’s quick action, Geh said, “Thanks for the info. Appreciate your fast reply.” Our team would like to thank you too Geh, for coming to us with your problem.

Malaysian Anuar Manan creates history in Le Tour de Langkawi

The port 25 is chosen by default

In a nutshell, here are some of the possible scenarios that you might encounter when using port 25:

1. Sending an email from your Outlook Express or Outlook (assuming you’ve configured the email client to use the default port 25 for your SMTP server)

2. Submitting a web form (assuming the back-end was done using a SMTP method)

3. Using Groupmail to deliver email newsletter (assuming the Groupmail is configured to use port 25)

In short, your emails will be blocked and the worst thing is, they’re usually dropped without any returned error messages or notices to the sender. To overcome this issue, we’ve setup an alternate port. You can use port 8025 or port 587 instead of port 25.

TM’s SMTP Nightmare!

Aiktern, network specialist from Waysoft

In a recent case, one of our customers informed us that they’ve been experiencing duplicate emails and timeout problems. Their connection to our mail server was also extremely slow. We took immediate action to set up a test and confirm that the problem cannot be solved off-site. Though we suspected that the problem was largely due to their network problems, saying “No” to a customer isn’t how we like to do things.

Within a day, we arranged to have Aiktern, a friend and network specialist, attend to our customer in Johor. The on-site investigation was performed and all aspects of the network were checked. A summary of findings was compiled and shared with the customer.

This is how we like to deal with our customer’s email problems, after all, that is our main business!

Muhamad Aizam, the cute and macho IT veteran

Allow us to introduce you to Aizam, who outsourced us to host and support email facilities for the company he works for. They’ve quite a huge number of users, and our set up for them in February went smoothly. Now, their email users are using our services without any problems.

Q: Aizam, can you tell us a little bit more about yourself and your work?

I’ve been working in IT for more than 11 years. I used to work for IBM Malaysia (AS400) and CSA Malaysia ( KTM Komuter Project ), but now I’m with Sime Darby Eng ( Senior System Analyst ).This is my 10th year with them. I’m responsible for preparing bids for new projects (local and international), designing and ensuring that new and existing systems are in working order, and last but not least, to analyse current systems for enhancement, in accordance to the company’s growth and expectations.

Q: How did you find us and what made you choose to work with us?

I found 1.com.my via the Internet, after I Googled for a top email hosting service in Malaysia. I decided to choose 1.com.my due to your minimum downtime for the whole year, and the support you offer to your customers.

Q: Why did you opt to outsource an email host, rather than hosting it in-house?

I chose to outsource due to my project-based requirements, plus the cost to implement an in-house email host is much higher in comparison to outsourcing the solution.

Q: If you were to describe our email hosting services in one word, what would it be?

GREAT – Good, Readiness, Easy, Archive, Total Solution

Q: Okay, last question, which would you choose – iPhone or BlackBerry?

Blackberry :)

“Thanks Aizam! The interview really helped us to know more about you. Your words really motivate us and it’s made our team extremely excited! Rest assured, continued enhancement of services and support is at the top of our list of priorities, and it can’t be done without feedback and support from people like you!” said Pin, founder of 1.com.my

Download Pin’s Guide to Email Hosting