Recently, we were approached by a famous F&B company in Kota Kinabalu, which has decided to outsource their email hosting to us. The client had been experiencing problems with setting up Push email on her Blackberry, but when she turned to her email service provider, TM Net’s Netmyne, their technical support team are unable to help, so she gave up on them completely.
Email migration for a F&B company in Kota Kinabalu
While searching Google for a solution to her problem, she came across the Push Mail review that Pin had posted. She posted a question and Pin quickly replied, and soon, they became friends!
She briefed Pin about her email woes with TM Net’s Netmyne. Her firm needs a new e mail service provider that caters to around 50 to 60 user accounts with increased storage capacity, since TM Net only offers a limited storage capacity. Her main concern, however, was whether an email migration may cause any interruptions to their daily business, and they also need to maintain their original email address.
Pin explained the migration process to her in detail, but in layman terms. Within a few email exchanges, Pin managed to convince the client that they can trust 1.com.my to manage their email completely. Plus, the total email migration and set up will cost less than RM100 a month for about 45 users! We felt really priveleged, however, that the client placed a great amount of trust in us, although we can’t meet face to face. After all, she’s in Sabah and we’re in Petaling Jaya!
Our migration team did call the client before making the migration so that we could walk her through the instruction sheet, to ensure that the client knows how to change to new settings after the migration. In less than 3 days, our team laid out the plans and got all the groundwork ready, with full support from the client, of course. The migration was done over the weekend, and by Sunday evening, the migration was completed and we ran checks to ensure that everything worked. The next morning, the client was able to use the new email system without any problems. Yet another successful email migration!
After the migration was completed, our team called the client up again to make sure everything was in order.
In response to the email migration, the client wrote, “Thank you for your concern. I am really grateful for all your good efforts as everything is running very smooth. It is such a relief for there is no interuption or interference to our business emails. Please convey our appreciation and gratitude to all your colleagues for their hard work and attentiveness.”
Incidentally, this company also has a .com.my domain name. To further enhance their online indentity, we suggested and helped them to secure a .my domain name as well. We explained to them that .my will be a growing future trend, so it’s important to get it now! We found that the domain .com was taken, but we’ve initiated an email discussion with the .com owner to buy over the domain name on behalf of our client as well.
One of our customers recently reported that a vital email was lost. The email was sent from a third party sender to a mailbox hosted by us. Thankfully, the customer was able to provide all the necessary details.
We conducted a post study based on the records and suspected that the email was not sent out by a third party sender, and therefore, our customer did not receive it. After further investigation, we notice that this may not be the case. Then, we turned to our server log file. We process hundreds of millions of emails daily, so it’s not easy to retrieve a log file.
We were finally able to trace the email and confirm that had been delivered to our customer. But then, where has the email gone? Other service providers may just stop here and blame the user for losing the email in the first place. Case closed, but not us. We traced the email once again and finally found that the customer had enabled a setting to remove any email detected as Spam.
So, basically, we discovered that the email from the sender arrived in our customer’s Spam box and that it had been removed and therefore not found by the user. Email retrieved. Case solved. A happy ending.
The 'Delete message from folder' setting in the email control panel
“Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation, such as slow browsing while accessing international websites” said Telekom Malaysia Bhd (TM).
A repair of fault of submarine cable linking Malaysia and International network is expecting to cause Internet downtime to Malaysia Internet users, until 2nd May.
Our technical team are ready with alternatives to help our email and web hosting customers. Talk to us if you need our help.
Cable laid beneath the sea to carry telecommunications between countries.
Most of the Blackberries sold on the market come with the Blackberry Internet Service (BIS). What’s so special about it? Well, Blackberry devices, unlike other phones, are integrated with its Push Mail technology through BIS. New emails, contact numbers and calendars are pushed to your mobile phone automatically, as soon as it arrives into your mailbox. Through BIS, your emails will also be scanned from viruses.
“The BlackBerry Internet Service, or BIS, allows BlackBerry users to access the Internet and POP3/IMAP/Outlook Web Access email accounts without connecting through a BlackBerry Enterprise Server (BES). The service is usually provisioned through your mobile phone service provider, though Research In Motion (RIM) (BlackBerry’s developer) actually runs the service. This service uses RIM’s proprietary push technology (in contrast with SyncML-based push technologies such as Funambol) to the BlackBerry devices over cellular carriers; BIS retrieves email from mail servers via POP3 or IMAP is done via polling.”
Using BIS, you can integrate your phone with no more than 10 POP or IMAP accounts. To begin, please choose your Telco from Blackberry’s main website. For more setup guidelines, check this out.
When you’re asked, “What is your Mail Server?” enter imap.emailsrvr.com, running on port 143. Your outgoing mail server is smtp.emailsrvr.com, running on port 587. The username is your full email address.
For those Blackberry owners without a BIS plan, you can download a third party email client called Tiggitmail. This software is not free.
If you wish to learn more about the BIS plan, check this out:
Choosing a more reliable email provider isn’t as hard as you might think. This video shows you how one of our customers switched from Streamyx to us. Very easy! Hope you enjoy watching it :)
We’re excited to announce a complete re-design of our Webmail interface! Last week, we rolled out the new design to our direct Beta Users, for rigorous testing, before the live launch in late April.
The live launch will feature a cleaner interface with a simpler, unified toolbar, easier controls for background images and company logos (in the admin CP) and lots more!
Most Nokia phones allow you to access your mailbox on the go. You’ll find it extremely useful when you need to sneak peek into your Inbox when you’re out of the office without your notebook. In general, setting up the email function in your Nokia phone is pretty straight forward. It usually starts from the Mail Settings options.
For those with POP and IMAP support, choose IMAP.
- Incoming mail server: imap.emailsrvr.com (port 143)
- Outgoing mail server: smtp.emailsrvr.com (port 587)
- Username: your email address
- Your SMTP requires authentication.
- SMTP’s Authentication are the same as your incoming server
For those with only POP support, change imap.emailsrvr.com to pop.emailsrvr.com, and change port from 143 to 110.
Tips:
1. Uncheck ‘Leave a copy of email…’ in your email client. By doing this, your Nokia messenger will only show your new email messages which you have yet to download to your email client.
2. To verify if your password is correct, try it out using the Webmail. If you’ve lost your password, send a password reset request to us via our Contact Us form.
3. Emails sent through your Nokia phone will only appear in the Sent box of the Webmail if you’re using IMAP.
4. International roaming for 3G is possible when you’re abroad. Since Nokia Messenger only downloads the header by default, it requires a minimum bandwidth and you should not expect to pay much.
Let me tell you about our most recent email migration feat. On Friday, March 15, at 1.18 pm, we received an online order for email hosting from Geh of Chua Trading. At the time, our team was having a mini vacation in Port Dickson to watch Le Tour de Langkawi. The race had started in Muar and was ending in Port Dickson, and being cycling enthusiasts, we just had to be there!
Malaysian Anuar Manan creates history in Le Tour de Langkawi
Thankfully, with our Remote Office concept, it didn’t matter where we were. Upon receiving the request, the team was able to ascertain immediately that this was an email migration instead of new email setup. With that in mind, we knew we had to act fast, because usually, the customer must have encountered some serious email problems that had forced them to migrate.
Sneak peek of mobile office
First, we made a call and spoke to them about their problem. In this way, we wanted them to know that they weren’t dealing with a machine. Before that, we did some background checks to ensure that we had sufficient access to manage their email domains in order to estimate a completion time. The customer was relieved to hear that we could get it done within the same day, and we also informed them that our migration team was ready to continue working on their problem even on the weekend if necessary.
Guide to new email hosting
Geh was extremely prompt and helpful. He provided all the information we requested almost immediately. By 5.27pm, the email migration had been completed. A new email setup guide was prepared and sent to him to help him set up the new email system for all their email users.
Before we closed the case, however, our team made sure that the new Mail Exchange (MX) settings were propagated correctly. A call was made on Monday morning to make sure that everything was working well. Then, we helped the customer to remove their own email domain from their previous email service provider. If we didn’t do that, they’d encounter missing emails, which can be a big problem.
In response to our team’s quick action, Geh said, “Thanks for the info. Appreciate your fast reply.” Our team would like to thank you too Geh, for coming to us with your problem.
