The migration of Furniweb Group hosted email solution was done successfully without any downtime and interruption to all their users in various regions.

Furniweb Group, an industry leader and internationally recognized webbing products available in more than 30 countries, decided to migrate all their 120 users from 8 different domains to our hosted email solution.

Our team studied and came out with the migration plan with full cooperation from the MIS team of Furniweb. Existing user preferences and settings are taking into consideration. Migration starts by setting up all email users in our new email servers.

With helps from existing email service provider, the MX records was updated and the pointing new email starts to route to the new email servers. The next step, all Furniweb DNS address will be changed to a more reliable one with dedudancy support. To avoid the DNS Propagation, the new DNS server will have identical pointing pre-defined!

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Khind Holdings Berhad was in need of a reliable email service provider to control the spam and viruses with more reliability. They are aware that outsourcing of email hosting will directly reduce cost and also improve their email service’s reliability. Fast respond technical support is important, as any email issues can affect their business operations. There are many users and their email addresses need to be managed, therefore transferring to a new email hosting is a challenge. Also, there is a demand for a single control panel that is able to control different email domains.

To convince the management on the high-level reliability of our email hosting, a trial period was introduced. Upon the successful completion of the trial, the management of Khind Berhad was convinced and agreed to subscribe. The transfer of all initial email account was done without downtime, while maintaining the current email address of each user. Upon the setup completion, a transfer guideline was provided to ensure all users know how to use the new webmail and the configuration of POP account.

The transfer of email hosting was smooth and have resulted in high customer satisfaction. Up to this date, there was no downtime, with almost 100% uptime for both SMTP and POP mail server, while the configuration of email is error free shown in the DNSReport. By using our email hosting facilities, Khind experienced a great significant reduction in spam and viruses, and indirectly improves their operational efficiency. The client is also satisfied as there is no need for hardware upgrading or purchase of additional software licenses.

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A more consistent and standardized website structure had to be in place for better clarity and consistency for IJM Properties. In addition, a good database support and a better search function were also required. As with other projects, a reliable hosting infrastructure is of utmost important. We needed to provide an effective and centralized way of handling enquiries, and automated management of newsletter subscribers for easy broadcasting. Besides having up-to-date information, the site must also be optimized for major search engines such as Google, Yahoo and MSN.

We conducted a system study, held discussions and agreed on a fixed site structure. Following that, individual projects were identified, and a database was set up. We came up with a blueprint and designed a main website, as well as, all its individual project websites including Ampersánd, Lake Plaza and PJ8. In order to fulfill the ISO standard, we also prepared a helpdesk to capture enquiries. To facilitate email broadcasting, contact information is saved in a broadcast centre for convenience. Enquiries are backed up daily and a file management system is set up for newsletter download. Finally, a web server was set up and search engine optimization (SEO) was performed.

One of the immediate results observed was an increase in search engine ranking. There was also an improvement in customer support, where the response time has been reduced and enquiry submissions were diverted to the relevant departments. This, in turn, helped to reduce operational costs. To increase efficiency, we’ve streamlined their web hosting needs with a single server, and sorted out the site contents accordingly. In a nutshell, the entire corporate presentation has significantly improved, with its website serving as one of its main marketing tool.

As a national project, it is important for the Cambodia e-Visa system to be secure, high-performance, effective and reliable. The system is available at all entry ports to Cambodia with special e-Visa lane to be setup. Each year, about 2 million tourists from Japan, Korea, France and other countries travel to Cambodia. The website must be able to serve these tourists in their native languages. Officers handling the operation have different user-level access that make the system and interface design a challenge. An ongoing marketing campaign is required to promote the system, thus stimulate the growth of the tourism industry.

The Cambodia e-Visa system was built from scratch. Planning is critical in this project. 1.com.my performed a thorough system studies, design and planning. On-site as well as off-site trainings were conducted and end-user feedback was constantly gathered to improve the system. Any operational upgrades or changes on the system were gradually implemented, so that errors are minimized during the transition. An online marketing plan was created to promote the e-Visa services through search engine, email and referral campaigns. Cambodia e-Visa blogs in different languages are also set up to gather feedback and comments on the system.

The new website supports 25 languages and serves travelers from over 150 countries. There is a marked increase in the number of visitors to the website. Overall, there is a 15% average monthly growth in the number of successful applicant. With the recent upgrade to make the application process easier and faster to everyone, we have noticed significant decrease to both operation and customer support. Visitors who have used the system were immensely satisfied.

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After the successful launch of www.fmgc.com.my, Fetal Medicine and Gynaecology Centre (FMGC) is to have a “Towards a Healthy Mother & Baby” Forum. This is held in conjunction of Dr. Patrick Chia & Dr. S. Raman’s new book launch “Is My Pregnancy Normal?” – A Guide to Healthy Mothers & Babies’. It will be a great opportunity to meet and learn from the experts themselves and have essential information which could be handy.
 
1.com.my has been broadcasting newsletters to the members of FMGC to spread FMGC’s message the awareness and importance of a healthy pregnancy.  This is a measure to keep members updated with the activities and events of FMGC, and keep them informed of happenings that might be of their interest.
 
For more information on this forum, kindly download the flyer of “Towards a Healthy Mother & Baby” Forum.