Shin, an SEO expert, decided to engage us to manage his company’s domain name and web hosting. His main concern was that the new web hosting should be easy to use, reliable and affordable, as they are a web hosting reseller. At the same time, his company was in need of a reliable email system, and he also has a number of domain names registered with several registrars and they’re not managed under one roof.
Our team explained the risks of continuing with such a setup and convinced him that we are technically competent to take over all these services and provide a one-stop solution that’s more cost efective. Fortunately for us, Shin is a dream to work with. He is always willing to listen and ask questions.
During the migration of his many domain names, Shin shared with us how his previous web hosting providers had managed to disapppoint him. The technical support he requested for, for example, was often not professionally handled. To save him trouble and frustration, we suggested that we dealt with his existing hosting provider directly, so that he doesn’t have to be the person caught in between.
We like representing our customers and helping to solve their problems. This is someting we do regularly, actually. By doing so, customers are less stressed during the migration, and to us, customer satrisfaction is priceless!
Parallels Plesk Panel - Complicated, even for a tech people
During the migration, we also discovered that Shin’s previous web hosting company had been using Parallels Plesk Panel. Not only is the name a tongue twister, but when we took a closer look, we were incredibly surprised because the system’s far too complicated, even for tech people like us! It’s not an intuitive system and it’s loaded with features that are hardly used. It’s not that different from a Cpanel actually. In comparison, take a look at our hosting control panel, which is much, much easier to use and understand! Less is more!
Recently, we were approached by a famous F&B company in Kota Kinabalu, which has decided to outsource their email hosting to us. The client had been experiencing problems with setting up Push email on her Blackberry, but when she turned to her email service provider, TM Net’s Netmyne, their technical support team are unable to help, so she gave up on them completely.
Email migration for a F&B company in Kota Kinabalu
While searching Google for a solution to her problem, she came across the Push Mail review that Pin had posted. She posted a question and Pin quickly replied, and soon, they became friends!
She briefed Pin about her email woes with TM Net’s Netmyne. Her firm needs a new e mail service provider that caters to around 50 to 60 user accounts with increased storage capacity, since TM Net only offers a limited storage capacity. Her main concern, however, was whether an email migration may cause any interruptions to their daily business, and they also need to maintain their original email address.
Pin explained the migration process to her in detail, but in layman terms. Within a few email exchanges, Pin managed to convince the client that they can trust 1.com.my to manage their email completely. Plus, the total email migration and set up will cost less than RM100 a month for about 45 users! We felt really priveleged, however, that the client placed a great amount of trust in us, although we can’t meet face to face. After all, she’s in Sabah and we’re in Petaling Jaya!
Our migration team did call the client before making the migration so that we could walk her through the instruction sheet, to ensure that the client knows how to change to new settings after the migration. In less than 3 days, our team laid out the plans and got all the groundwork ready, with full support from the client, of course. The migration was done over the weekend, and by Sunday evening, the migration was completed and we ran checks to ensure that everything worked. The next morning, the client was able to use the new email system without any problems. Yet another successful email migration!
After the migration was completed, our team called the client up again to make sure everything was in order.
In response to the email migration, the client wrote, “Thank you for your concern. I am really grateful for all your good efforts as everything is running very smooth. It is such a relief for there is no interuption or interference to our business emails. Please convey our appreciation and gratitude to all your colleagues for their hard work and attentiveness.”
Incidentally, this company also has a .com.my domain name. To further enhance their online indentity, we suggested and helped them to secure a .my domain name as well. We explained to them that .my will be a growing future trend, so it’s important to get it now! We found that the domain .com was taken, but we’ve initiated an email discussion with the .com owner to buy over the domain name on behalf of our client as well.
A 1.my friend named Adline recently asked, “Pin, how much would it cost to get my blog hosted somewhere other than blogger and to get my own domain name?”
Well, Adline, basically you have two options:
1) Get your own domain name and hosting – It costs you less than RM200 a year. The hosting is installed with WordPress. You can design your own theme, whereas Blogspot is a hosted solution, so you can’t change the layout much. WordPress also has many plugins, widgets and it is powerful. It is more user friendly as it is faster to post and has a smarter comment system. 1.com.my has been using WordPress since 2006, and we’re happy with it.
2) Keep the Blog with Blogspot – Just mask your existing Blogspot URL with your own domain name. Masking the domain name gives you an advantage in terms of the branding of your website. Visitors remember your site more easily. For example instead of using yourdomain.blogspot.com, you can now use yourdomain.com!
Ning is the leading online platform for the world’s organizers, activists and influencers to create their own social network
One of our customers had created a social project on Ning.com, which allows its members to interact with one another and share pictures and songs. Things were going well, until she discovered that their yearly subscription fee for a premium package containing the features that she currently uses, now costs USD400 a year! Describing this as ‘horrible,’ she came to us seeking for a more feasible alternative.
We reviewed her current website and looked up similar cases. Some have suggested that users migrate from Ning.com to WordPress MU. But, we’ve tried WordPress MU in the past, and found the multi blog to be far too complicated.
Then, we explored the possibility of migrating from Ning.com to WordPress, but we found that WordPress may not be such a good idea either since the two platforms are so different.
Finally, we discovered that a Facebook Page would be the best alternative. We did the checks, informed our customer of our findings and the customer checked back with us to find out if an FB Page could support Video and MP3 sharing. We told her that all this can be done with Youtube’s embedded code and a Facebook application called MP3
Her response? “Thanks again for all your help! I really am very happy with the service I’ve received from 1.com.my”
Our new web hosting client, Multazam, wasn’t very happy because the domain name he wished to register was not available. It was actually registered by someone else earlier and was not renewed. The domain name expired but was not released by Registrar. This meant he couldn’t register it even though it has expired.
We tried to suggest several alternate domain named, but they were simply not what he wanted. Finally, one day, the domain name was released, so we quickly snapped it up and registered it. We then set up a Blog with this domain name.
The Blog, Our Different View (ODV) is another way for MACC to educate and enlighten the public about the truth regarding MACC from our own perspective.
Last night, our team managed to complete yet another web hosting setup within 2 hours. All this done at breakneck speed although it is after office hours and the next day is Labour Day.
Since the new domain name is .com, it can be registered and approved immediately and activated within a couple of hours. Then, we proceeded with the web hosting setup. The customer had chosen us because of the Ruby on Rail support on our Cloud platform.
This morning, we found this short but sweet message from the customer: “Cepatnya. Thank you very much Pin and the gang.” You’re most welcome!
Choosing a more reliable email provider isn’t as hard as you might think. This video shows you how one of our customers switched from Streamyx to us. Very easy! Hope you enjoy watching it :)
Let me tell you about our most recent email migration feat. On Friday, March 15, at 1.18 pm, we received an online order for email hosting from Geh of Chua Trading. At the time, our team was having a mini vacation in Port Dickson to watch Le Tour de Langkawi. The race had started in Muar and was ending in Port Dickson, and being cycling enthusiasts, we just had to be there!
Malaysian Anuar Manan creates history in Le Tour de Langkawi
Thankfully, with our Remote Office concept, it didn’t matter where we were. Upon receiving the request, the team was able to ascertain immediately that this was an email migration instead of new email setup. With that in mind, we knew we had to act fast, because usually, the customer must have encountered some serious email problems that had forced them to migrate.
Sneak peek of mobile office
First, we made a call and spoke to them about their problem. In this way, we wanted them to know that they weren’t dealing with a machine. Before that, we did some background checks to ensure that we had sufficient access to manage their email domains in order to estimate a completion time. The customer was relieved to hear that we could get it done within the same day, and we also informed them that our migration team was ready to continue working on their problem even on the weekend if necessary.
Guide to new email hosting
Geh was extremely prompt and helpful. He provided all the information we requested almost immediately. By 5.27pm, the email migration had been completed. A new email setup guide was prepared and sent to him to help him set up the new email system for all their email users.
Before we closed the case, however, our team made sure that the new Mail Exchange (MX) settings were propagated correctly. A call was made on Monday morning to make sure that everything was working well. Then, we helped the customer to remove their own email domain from their previous email service provider. If we didn’t do that, they’d encounter missing emails, which can be a big problem.
In response to our team’s quick action, Geh said, “Thanks for the info. Appreciate your fast reply.” Our team would like to thank you too Geh, for coming to us with your problem.
