Recently, one of our customers sent us an email saying, “Thank you for the impressively swift reply,” which is the kind of feedback we love to get. Replying to emails, after all, is our job, and over the years, we’ve developed a habit to:
1. Reply to emails fast, usually on the same day
2. Keep emails short. We compose it in our minds before start typing
3. Use the best email tools
4. Never lose our emails even when disaster strikes
5. Use keyboard shortcuts
6. Use plain text email with small attachments at all times
7. Send download links instead of huge files over emails
8. Allow conversion view to keep messages in best order
9. Never mark an email as read until an action has been taken
8. Be thorough. First, we make sure that we don’t miss any questions, and second, we offer help and SOLVE the problem
We’d like to thank TG for inspiring and showing us how to develop these nifty email skills! While working with TG in the past, we noticed that he writes short and fast emails. He would shorten names to two characters, usually, and he would ask questions directly in the email when anything’s unclear, unlike many people who just ignore the email or reply much later, because apparently they need more time to think. TG solves problems with quick email exchanges and it’s very productive and effective!
Before I go, let me share with you what I think is an example of an email signature that’s bound to scare your customers away (or at least make them think twice about contacting you):
Too much information to digest in one go!