Speaking of Gen-Y, let us share some stories from the people working behind the scenes at 1.my. Customer satisfaction may be an organisation’s primary focus, but at 1.my, we don’t just focus on this; we also ensure that our clients are clear on what we’re doing behind the computer, and put our best efforts in sharing our know-how. We also look forward to learning things from our clients. In other words, we treat each client like a friend. Pin, the founder of this company, is known for attending to his clients/friends attentively and promptly.
 Adrian and David - The Project Managers Adrian and David, the Project Managers who form the core that drives 1.my’s website maintenance, not only do so at lighting speed, but are so dedicated they’re in cyberspace 24 hours a day.
 Adrian works from almost everywhere As an example of our fast response time, allow us to take one of our most prominent clients, Yinson Holding Berhad as an example. FYI, Yinson provides a comprehensive range of transportation and logistical services, as well as general warehousing facilities. Being a listed company, it is essential for them to update their company announcement system, and a few months back, we installed a Content Management System (CMS) for them to enable announcements by their employees. After making more than 10 announcements, they realised that there wasn’t a link to previous announcements. When they came to us with this issue, we solved the problem within an hour, and now it works perfectly, displaying all the relevant Bursa announcements.
In another success story, one of newest clients, Mr Shamaan, Managing Director of OGP Nova Sdn. Bhd., subscribed to our 99.9% uptime web hosting service. After we set up his corporate website, we quickly created three temporary pages with content from one of his power point presentations. After some time, Mr Shamaan wondered why he was unable to search for his website on search engines, although it was perfectly set up. We explained to him that newly created websites will be not be automatically indexed by search engines. To help in this issue, the web developer would have to set up meta tags for description and keywords, and submit the website URL to search engines. We did all this for him in an hour, and the team’s effort was rewarded with a thumb’s up from Mr Shamaan.
Other than our quick response time, we’re quite proud of the fact that we’re not like other web developers who are content with being passive. We’re proactive. Take our meeting with Maslow Trainers & Consultants, who are based in Kota Kemuning, Shah Alam.
They wanted us to meet up with their senior staff to discuss the development of a Human Resources (HR) Touch System.
Although we didn’t charge them for consultation, we shared a great deal with them at the meeting, including our goals, how the system will be set up, and we even discussed the benefits of online marketing. We believe that defining clear goals before trying out something new is vital to securing future ventures, while maintaining a hold on current businesses. Of course, in return, we learned a great deal from them too on how to manage human resources efficiently and effectively.
Another of our strengths is post-sales support, or after-sales support. For this, allow us to use our client, e-Suria from Petaling Jaya as an example. After we successfully set up the company’s blog using Wordpress, we customised the theme to suit their corporate identity, and we also provided them with a tutorial on how to manage their blog with Wordpress CMS.
At 1.my, we’re always there for our clients, so if you’re looking for tech support you can depend on, you know who to call.
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