Many vendors walk in and out with solution that over promises many features, which may not solve customers’ problems. Some vendors would present themselves as consultants and start describing how the future of the web would be, not unlike fortune-tellers.
After several rounds of interviews and extensive studies into existing process flows, we managed to ‘diagnose’ the goals to revamp their website and the various measurable performance indexes of their website. Yet, managing the client’s expectations, which includes how the website would function, the cosmetic issues, the usability issues will be very crucial and needs to be addressed before the first line of programming code is written.
To better communicate with the clients, the client would need to look at a prototype. It could be sketches, storyboards or designs of the system interfaces. While presenting the prototypes to the clients, the clients would be able to assist us in providing any feedback that was missed out from the earlier stages of discussions. These feedback are then collected before the interface design is finalized. The process flows of the proposed revamped are also determined at this stage to make sure that the newly revamped site achieves the objectives.
Sketches of user interface prototypes from an actual discussion, image intentionally blurred to protect the privacy of our clients ;-)
If you are a web developer and is interested to see how we can add value to your existing services, let’s meet up!
