One of our email users was planning to go on a holiday, so he activated the auto-reply vacation message through Webmail. When activated, an auto-reply message should be sent out to people who are sending him emails. Everything seemed to be working fine in the beginning, but then, it started to fail. No more vacation message! Panic, he filled up our Contact us form immediately to get help!
We informed him about the catch; our auto-reply system only sends the vacation message out once if it is from the same sender! Weâ€™re happy to say we fixed the glitch, and our clientâ€™s enjoying his vacation right now.