Our team member, Eunice, encountered a peculiar problem with her email recently. One of the emails she sent was returned with the following “error” message:
“Client host [220.127.116.11] blocked using pf-ip4tset.blagr.emailsrvr.com=127.26.0.2 (in reply to RCPT TO command)”
Our team figured out that the recipientâ€™s mail server has been blacklisted. To get around this, all you need to do is add the recipientâ€™s email address or domain to the “safe list”. But how do you do that exactly? Well, here’s how you’d do it through Webmail:
In your Webmail, go to Settings > Spam Settings > Safelist
Mark any message as NOT SPAM and it will be added to your safelist automatically
Do it from the Control Panel for entire domain or individual user
Eunice said “The problem seems have solved already. Thank you very much. We will update u again.”
Need more help with this? Just leave us a comment and weâ€™ll get back to a.s.a.p!