Has your email service provider ever made you feel like ripping your hair out? I bet it has. Well, our client, Continuus Consulting, certainly has had enough when they came to us for a solution. They’ve lost emails lost to cyberspace, received emails 2 weeks too lateâ€¦ you name the problem; they had it!
One particularly distressing episode occurred when they lost the opportunity to bid for a tender, due to an email that arrived a week later. By the time they got it, the invitation to bid had closed, and there went their chances for the big bucks. The worst thing was, when they demanded answers, the technical support blamed power outages and virus attacks, but didn’t bother to provide alternatives or solutions.
Well, we firmly believe that no one should have to suffer this kind of heartache or lose their sanity over something that’s supposed to make life and work easier. So, we helped Continuus Consulting switch to a new email system, and they can’t be happier with the results.
I’m proud to say that our teams worked seamlessly together and the email migration took just 5 days to complete. Let me walk you through what happened:
Day 1: Thursday, May 21, 2009
02:58 PM: Continuus Consulting subscribed to our email services online. We acknowledge the order immediately and waited for payment. Meanwhile, our migration team assessed the time required, the complexity of the project, and the current email environment.
03:30 PM: The client made the payment and filled up the payment acknowledgment form. Our migration team then outlined the overall migration plan and made a list of the information required.
04:30 PM: Our migration team completed the setup with new DNS addresses. The client told their existing service provider to update their email domain with the new DNS addresses.
11:30 PM: Our migration team received a list of the client’s existing email users and began setting up mailboxes in the new email server.
Day 2: Friday, May 22, 2009
03:54 PM: The client informed our migration team about the completion of the DNS change request submitted earlier.
05:30 PM: Our migration team confirmed that all preparations were ready. All we had to do was wait for the actual migration, which was scheduled on Sunday at 8 pm.
Day 3: Saturday, May 25, 2009
We all took the day off.
Day 4: Sunday, May 24, 2009
08:00 PM: Our migration team changed the Mail Exchange (MX) record and performed a final live checking. They then sent the client email confirming that the migration had been successfully completed.
Day 5: Monday, May 25, 2009
09:00 AM: The client returned back to work and changed to their new email setting by referring to a step-by-step guide that we gave them earlier.
09:37 AM: The client started using the new email service without any problems!
Here’s what they had to say:
“Thank you for the simple instructions you provided. The new email service for my company has been a success. All my outlook users are able to send and receive emails as usual.”
Another happy ending, brought to you by 1.com.my!