Measuring Smiles
March 19th, 2009 | Posted by Pin
To be frank, we’re never happy with our response time . We have recorded an average of 1-hour response time over the past three months- long enough for a coffee to turn cold. It is not too good afterall!
Last week, an integration of WAP and Text Messages into our backend support system had been successfully implemented. Hopefully, we are able to shorter our response time!
The next most important wishlist, is to measure the quality of our response, to know how good is our reply to solve your problem.
Any ideas?
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This Month's Response Time: 48 Mins
Pin:
After a year of mobile office, we will be moving back to our new
Salmon Dork:
Wow! Lot.my is really
adrian:
haha yeap we work almost from every where as long as Internet is
Edmund:
Cool even in washroom? anyway good job, keep it up guys
Pin:
What is next? Can't wait for it...
