Measuring Smiles
March 19th, 2009 | Posted by Pin
To be frank, we’re never happy with our response time . We have recorded an average of 1-hour response time over the past three months- long enough for a coffee to turn cold. It is not too good afterall!
Last week, an integration of WAP and Text Messages into our backend support system had been successfully implemented. Hopefully, we are able to shorter our response time!
The next most important wishlist, is to measure the quality of our response, to know how good is our reply to solve your problem.
Any ideas?
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This Month's Response Time: 12 Mins
Pin:
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Pin:
Tips:
1) IMAP folder path is INBOX
2) Postbox email client
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Preview:
Switching to IMAP - Understand IMAP; Change from POP
Pin:
Issues with POP
1. Outlook loads slowly after you have years o
Pin:
You are right. In quick, we register domain name for our customer
