Measuring Smiles
March 19th, 2009 | Posted by Pin
To be frank, we’re never happy with our response time . We have recorded an average of 1-hour response time over the past three months- long enough for a coffee to turn cold. It is not too good afterall!
Last week, an integration of WAP and Text Messages into our backend support system had been successfully implemented. Hopefully, we are able to shorter our response time!
The next most important wishlist, is to measure the quality of our response, to know how good is our reply to solve your problem.
Any ideas?
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This Month's Response Time: 01 Hours 39 Mins
Pin:
Agreed no more, James. The huge hurdle for e-commerce providers a
SEO:
Pin,
more and more ecommerce providers in Malaysia now, some o
Pin:
Agreed. DNS setup is not supposed to be done by end users. Let us
ayusfashion:
Hi Pin,
I wonder how to 'mask your existing Blogspot URL with
Pin:
Wackwall provides escalation to Ning users http://blog.wackwall.c
