Registry, Registrant, Registrar, Domain Name Reseller, Admin contact, Billing contact, Technical contact… It is never easy to understand the difference between them.
You are lucky if you have one good domain name service provider who take care of your domain name so well that you don’t need to deal with those terms!
Finding a good domain name provider is not a hit-or-miss decision. To understand your rights as a domain name owner, it would be helpful if you know what should be done by a domain name company.
Companies who provide you the domain name registration services, should at least be responsible for the following matters,
1. Assist the domain name owner to maintain up-to-date registration info (WHOIS records). At least remind your customers every one or two years!
2. Collect renewal fee and renew the domain name. Reminder and a short note on successful renewal is a must!
3. Able to provide their customers an access to the domain name manager to make any changes. Customers should have the rights to ask for this information. Most Registrars provide domain name manager, except a few country-level registrars such as Vietname or Cambodia Nic.
4. To respect domain name owner’s decision to choose for new domain name service provider. Full support such as providing Auth Code without delay, is the industries ethics!