I don’t have an invoice, I responded to the email Renewal Manager saying that my subscription was due. After depositing a cheque for the required amount at a Public Bank branch I proceed to [http://www.1.com.my/payment] to complete the acknowledgment form, however the online acknowledge form kept asking me for an invoice number, there was no invoice number printed anywhere on the Renewal Manager. Was at the point of giving up when I tried entering all zeros (0000000) for the invoice number and the acknowledgment form accepted my entry and displayed Payment acknowledgment sent!

Suggest 1.com.my fine tune this anomaly in the online acknowledgment form, either allow the form to process payment acknowledgment without invoice numbers or display invoice numbers on the Renewal Manager that you email to your customers.
I recall having the same difficulty completing the payment acknowledgment online form the previous year, but then I gave up and email Pin a scan copy of the bank in slip.

Please don’t let me go through the same thing next year, either give me an invoice number in your email notification or allow the online acknowledgment form to accept payment acknowledgments that do not have invoice number entered.

Thank you.

We apologize for the incident. In the renewal manager, you have to select services you wish to renew and choose Proceed to generate your invoice. You can then download your invoice in PDF format, with invoice no. We have fixed everything for you and is processing your renewal now. Thank you for your feedback. We really appreciate it a lot.

Payment date, the date when you do the deposit. Not the date when the check has been issued.

If you are doing fund transfer using ATM machine, please choose e-banking. Enter Bank Branch Name in Ref no.