Comments on: We Hate Late Reply Too http://www.1.com.my/2008/10/11/we-hate-late-reply-too/ be the first Sat, 27 Feb 2010 10:30:46 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Adrian http://www.1.com.my/2008/10/11/we-hate-late-reply-too/comment-page-1/#comment-81597 Adrian Tue, 01 Dec 2009 09:26:43 +0000 http://www.1.com.my/?p=510#comment-81597 yay!!! hip hip hurray =] Amazingcoolgreatness yay!!! hip hip hurray =]

Amazingcoolgreatness

]]> By: Pin http://www.1.com.my/2008/10/11/we-hate-late-reply-too/comment-page-1/#comment-66691 Pin Fri, 28 Nov 2008 04:10:15 +0000 http://www.1.com.my/?p=510#comment-66691 Since the day we launched the new Contact us form, we're skeptical too. It was never easy, and some of the customers complaints to us and prefer to talk or email us. Same goes to us, we have been working to improve our Contact us form over the last couple months with feedback from our customers. This was reflected in Nov, and things start to go well. We believe, the best way to encourage the use of Contact us form among our customers are, by rewarding them with even faster response time and solve their problem in shorter duration. You're right, Lee. Response time is not equal to solving problem. We have built FAQ into the Contact us form to help customers to solve their problem even before contacting us. Each of us, are committed to solve your problem immediately after receiving the support request. To the worst case, if we can't solve it immediately where in cases such as more info are needed or we need extra time to find the solution for you, we will inform our customer too. We target less than 2 hours response time in Dec :) Since the day we launched the new Contact us form, we’re skeptical too. It was never easy, and some of the customers complaints to us and prefer to talk or email us. Same goes to us, we have been working to improve our Contact us form over the last couple months with feedback from our customers.

This was reflected in Nov, and things start to go well. We believe, the best way to encourage the use of Contact us form among our customers are, by rewarding them with even faster response time and solve their problem in shorter duration.

You’re right, Lee. Response time is not equal to solving problem. We have built FAQ into the Contact us form to help customers to solve their problem even before contacting us. Each of us, are committed to solve your problem immediately after receiving the support request. To the worst case, if we can’t solve it immediately where in cases such as more info are needed or we need extra time to find the solution for you, we will inform our customer too.

We target less than 2 hours response time in Dec :)

]]> By: King You http://www.1.com.my/2008/10/11/we-hate-late-reply-too/comment-page-1/#comment-66685 King You Fri, 28 Nov 2008 01:03:38 +0000 http://www.1.com.my/?p=510#comment-66685 You'd posted average response time, which for the last couple of months those response time exceeding 18 hours. Effectively the requester will get the response a day later or more. What about resolution time? Duration to fix the problem? You’d posted average response time, which for the last couple of months those response time exceeding 18 hours. Effectively the requester will get the response a day later or more.

What about resolution time? Duration to fix the problem?

]]> By: Resellers - 1.com.my http://www.1.com.my/2008/10/11/we-hate-late-reply-too/comment-page-1/#comment-66243 Resellers - 1.com.my Wed, 22 Oct 2008 17:40:33 +0000 http://www.1.com.my/?p=510#comment-66243 [...] We Hate Late Reply Too [...] [...] We Hate Late Reply Too [...]

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