1.com.my
    Related Categories: Support
    We Hate Late Reply Too
    October 11th, 2008 | Posted by Pin

    There are reasons why we wish our customers to use the Contact us form instead of calling or email us directly. With less channels to take care of now, we buy ourselves extra time to serve you better. In a more measurable way, to attend to you faster!

    Behind the scene, we turn everyone in the company into gatekeeper. We believe that the first gatekeeper who receive your message should always be the best person to answer you. By doing this, we can greatly reduce your time waiting.

    To help youself even quicker, check out the FAQ before filling up the Contact us form. You might find answers to your problem and solve it on the spot.

    We’re customer too. We hate late reply when filling up any contact us form. Check out our average response time!

    Month No. of Request Average Response Time
    Aug 2010 14 21 Mins
    Jul 2010 26 53 Mins
    Jun 2010 25 34 Mins
    May 2010 25 47 Mins
    Apr 2010 28 39 Mins
    Mar 2010 32 38 Mins
    Feb 2010 20 32 Mins
    Jan 2010 21 19 Mins
    Dec 2009 44 43 Mins
    Nov 2009 44 17 Mins
    Oct 2009 50 43 Mins
    Sep 2009 63 45 Mins
    Aug 2009 52 45 Mins
    Jul 2009 49 30 Mins
    Jun 2009 48 33 Mins
    May 2009 45 39 Mins
    Apr 2009 44 44 Mins
    Mar 2009 72 44 Mins
    Feb 2009 66 1 Hrs 03 Mins
    Jan 2009 56 47 Mins
    Dec 2008 61 1 Hrs 0 Mins
    Nov 2008 79 5 Hrs 14 Mins
    Oct 2008 74 20 Hrs 14 Mins
    Sep 2008 64 21 Hrs 12 Mins
    Aug 2008 67 18 Hrs 24 Mins

    Note: Response time refers to the time taken for someone to hear from us after submitting their request using the Contact us form, including weekends, holidays and after office hour.

    You may want to take a look at our related posts
    Read on the go: handpicked articles from this site

    4 Responses to “We Hate Late Reply Too”

    Resellers - 1.com.my said:
    October 23rd, 2008

    [...] We Hate Late Reply Too [...]

    King You said:
    November 28th, 2008

    You’d posted average response time, which for the last couple of months those response time exceeding 18 hours. Effectively the requester will get the response a day later or more.

    What about resolution time? Duration to fix the problem?

    Pin said:
    November 28th, 2008

    Since the day we launched the new Contact us form, we’re skeptical too. It was never easy, and some of the customers complaints to us and prefer to talk or email us. Same goes to us, we have been working to improve our Contact us form over the last couple months with feedback from our customers.

    This was reflected in Nov, and things start to go well. We believe, the best way to encourage the use of Contact us form among our customers are, by rewarding them with even faster response time and solve their problem in shorter duration.

    You’re right, Lee. Response time is not equal to solving problem. We have built FAQ into the Contact us form to help customers to solve their problem even before contacting us. Each of us, are committed to solve your problem immediately after receiving the support request. To the worst case, if we can’t solve it immediately where in cases such as more info are needed or we need extra time to find the solution for you, we will inform our customer too.

    We target less than 2 hours response time in Dec :)

    Adrian said:
    December 1st, 2009

    yay!!! hip hip hurray =]

    Amazingcoolgreatness

    Leave your comment

    Name (required)
    Email (required) (will not be published)
    Website
    Contact us
    I'd like to enquire about... Choose your next step!
    This Month's Response Time: 01 Hours 39 Mins
    Search 1.com.my
     
    Recent Comments
    Pin: Agreed no more, James. The huge hurdle for e-commerce providers a
    SEO: Pin, more and more ecommerce providers in Malaysia now, some o
    Pin: Agreed. DNS setup is not supposed to be done by end users. Let us
    ayusfashion: Hi Pin, I wonder how to 'mask your existing Blogspot URL with
    Pin: Wackwall provides escalation to Ning users http://blog.wackwall.c
    Categories
                                 
    Other Startups
    Srvrc.com: Web Hosting Marketplace
    a4trip.com: Buy Travel Guide Online
    escrow.my: Malaysia Escrow Service
    essasu.com: Advertisement Marketplace
    eVisaasia.com: Quick Travel Visa
    American Venus download dvd Candy download movie Charlotte Sometimes download movie Broken English download movie Bon Cop, Bad Cop download movie BloodRayne II: Deliverance download movie Candy download movie Charlotte Sometimes download movie Broken English download movie Bon Cop, Bad Cop download movie BloodRayne II: Deliverance download movie generic viagra in canada
    Copyright © 1999-2010 1.com.my
    All Rights Reserved