| Billing System Upgrade |
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| July 31st, 2008 | Posted by yong |
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Special attention to all of 1.com.my clients!
Please be informed that from now onwards, our service renewal and maintenance invoices will be delivered to you through the auto generated email. You can download your invoice and off-site maintenance report from the link provided. By introducing the new system, we hope to serve you better with no delay in the invoice delivery.
If you have any enquiry regarding the payment, please fill in the contact us form and we will get back to you soon.
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Tags: Automated billing system
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One Response to “Billing System Upgrade” |
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| Earnpin Lee said: |
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| July 31st, 2008 |
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The hard copy invoice for renewal and maintenance will still be delivered to all customers by the system. The new system eliminates human error and typo, and is expected to work more promptly than now :)
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I'd like to enquire about... |
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| My request is not as above |
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| One of the following FAQ below may answer your question. |
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| How much do you charge for a website? |
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| It depends on your website requirement. Press No to send us your requirement. |
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| What do I have to pay attention to before create a website? |
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| Download our e-Guide here |
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| What SMTP and POP should I use? |
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| Setting up email software |
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| What is your Webmail URL? |
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| http://mail.1.com.my/ |
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| Why can't I access to webmail? |
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| Make sure Webmail is UP. If you get an Internal Server Error, try again in different browser. For unstopped loading, check your internet connection and try in different browser. |
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| Why can't I receive email? |
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| Make sure POP server is UP. Check your Spam box too. Contact us if problem persist. |
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| Why can't I send email? |
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| Make sure SMTP server is UP. If the Outgoing Server is not down, copy the error message and send it to us. |
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| I want to add new mailbox! |
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| Login to your Control Panel and replace inactive mailbox with new mailbox. If number of users is fully occupied, contact us for invoice. |
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| How do I send large attachment? |
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| Upload to SendSpace and include the Download link in your email. |
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| What is my web hosting specs? |
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| Cloud Platform with 12GB storage, 10GB monthly bandwidth, 1,000 compute cycles. Switchable between Linux / Windows. |
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| What's my FTP login? |
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| Login to the Control Panel to retrieve your FTP login. |
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| How to use Control Panel? |
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| Click here for the user guide. |
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| Why is my .htaccess missing? |
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| In your FTP Client, add '-a' under Filter. |
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| What's your maintenance rate? |
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| RM80 per hour |
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| Do you send someone to discuss with me on changes? |
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| It is on request basis and is chargeable. |
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| How do I tell you my changes? |
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| Press No to proceed to the form. |
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| What is your billing cycle? |
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| Monthly |
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| Can you maintain our website if we are not your client? |
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| Yes |
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| How do I send you the website changes materials? |
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| If you have multiple files or the file size exceed 1MB, zip it and upload to SendSpace. Then, include the Download link in your email. |
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| What's your address? |
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| J-2-15, Jalan PJU 1/43, Aman Suria, Petaling Jaya 47301, Selangor, Malaysia. |
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| What's your Fax number? |
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| 03-78049390 |
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| Do you take interns? |
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| Yes. Press No to send us your Resume. |
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| Can I join Web Developer Alliance? |
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| Submit your profile to join. |
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| What are your office hours? |
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| Monday to Thursday from 9am to 6pm |
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| No one pick up my calls! |
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| We've stopped our line |
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| I can't open my invoice! |
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| Save it to your computer and try to open again. |
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| Can I advertise on your website? |
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| Yes. Press No and send us your Ad specs. |
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| Can I become a reseller? |
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| Yes, check this out. |
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| How do I renew my service? |
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| Upon received our service renewal reminder, follow the instruction to renew. |
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| Did FAQs above answer your question? |
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| Thank you. We will get back to you soon. |
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| Our Response Time: 5 Hours 33 Mins |
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