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Billing System Upgrade

July 31st, 2008 | Posted by Pin

Special attention to all of 1.com.my clients!

Please be informed that from now onwards, our service renewal and maintenance invoices will be delivered to you through the auto generated email. You can download your invoice and off-site maintenance report from the link provided. By introducing the new system, we hope to serve you better with no delay in the invoice delivery.

If you have any enquiry regarding the payment, please fill in the contact us form and we will get back to you soon.

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Tags: Automated billing system

One Response to “Billing System Upgrade”

Earnpin Lee said:

July 31st, 2008

The hard copy invoice for renewal and maintenance will still be delivered to all customers by the system. The new system eliminates human error and typo, and is expected to work more promptly than now :)

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One of the following FAQ below may answer your question.

What SMTP and POP should I use?

Setting up email software

What is your Webmail URL?

http://mail.1.com.my/

Why can't I access to webmail?

Make sure Webmail is UP. Check out Host Not Found guide and this General Howto! Or, try MailReader (Mailserver: pop.emailsrvr.com). Check DNS settings.

Why can't I receive email?

Make sure POP server is UP. Check your Spam box too. Contact us if problem persist.

Why can't I send email?

Make sure SMTP server is UP. If the Outgoing Server is not down, copy the error message and send it to us.

I want to add new mailbox!

Login to your Control Panel and replace inactive mailbox with new mailbox. If number of users is fully occupied, contact us for invoice.

How do I send large attachment?

Upload to SendSpace and include the Download link in your email.

I've tried to overwrite an image, but it was not shown.

This is a cache problem. It should work after couple minutes.

My website is down!

Checkout hosting uptime. If server is UP, try other Internet connections. Or, inform us if problem persist.

What is my web hosting specs?

Cloud Platform with 12GB storage, 10GB monthly bandwidth, 1,000 compute cycles. Switchable between Linux / Windows.

What's my FTP login?

How to use Control Panel?

Click here for the user guide.

What's your maintenance rate?

RM80 per hour

Do you send someone to discuss with me on changes?

It is on request basis and is chargeable.

How do I tell you my changes?

Press No to proceed to the form.

What is your billing cycle?

Monthly

Can you maintain our website if we are not your client?

Yes

How do I send you the website changes materials?

If you have multiple files or the file size exceed 1MB, zip it and upload to SendSpace. Then, include the Download link in your email.

What's your Fax number or Postal Address?

Sorry, we do not accept fax or delivery. Press No to contact us.

Do you take interns?

Yes. Press No to send us your Resume.

What are your office hours?

Monday to Thursday from 9am to 6pm

No one pick up my calls!

We've stopped our line

Can I advertise on your website?

Yes. Press No and send us your Ad specs.

Where is 1.com.my's About Us page?

Read all posts under About.

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