Khind Holdings Berhad was in need of a reliable email service provider to control the spam and viruses with more reliability. They are aware that outsourcing of email hosting will directly reduce cost and also improve their email service’s reliability. Fast respond technical support is important, as any email issues can affect their business operations. There are many users and their email addresses need to be managed, therefore transferring to a new email hosting is a challenge. Also, there is a demand for a single control panel that is able to control different email domains.

To convince the management on the high-level reliability of our email hosting, a trial period was introduced. Upon the successful completion of the trial, the management of Khind Berhad was convinced and agreed to subscribe. The transfer of all initial email account was done without downtime, while maintaining the current email address of each user. Upon the setup completion, a transfer guideline was provided to ensure all users know how to use the new webmail and the configuration of POP account.

The transfer of email hosting was smooth and have resulted in high customer satisfaction. Up to this date, there was no downtime, with almost 100% uptime for both SMTP and POP mail server, while the configuration of email is error free shown in the DNSReport. By using our email hosting facilities, Khind experienced a great significant reduction in spam and viruses, and indirectly improves their operational efficiency. The client is also satisfied as there is no need for hardware upgrading or purchase of additional software licenses.

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