Khind Holdings Berhad was in need of a reliable email service provider to control spam and viruses with more reliability. They were aware that outsourcing of email hosting will directly reduce costs and also improve their email service’s reliability. Quick-responding technical support is important, as email issues can easily affect their business operations. They had many users and all their email addresses needed to be managed, therefore, transferring to a new email hosting was a considerable challenge. Also, there was a need for a single control panel that would be able to control different email domains.
To convince the management on the high-level reliability of our email hosting, a trial period was introduced. Upon the successful completion of the trial, the management of Khind Berhad was convinced and agreed to subscribe. The transfer of all initial email accounts was done without downtime, while maintaining the current email address of each user. Upon the setup completion, a transfer guideline was provided to ensure all users knew how to use the new webmail and configure POP accounts.
The transfer of email hosting went smoothly and resulted in high customer satisfaction. Up to this date, there was no downtime, with almost 100% uptime for both SMTP and POP mail servers, while the configuration of email was error free, as shown in the DNS report. By using our email hosting facilities, Khind experienced significant reduction in spam and viruses, which indirectly improved their operational efficiency. The client was also satisfied as there was no need for hardware upgrading or purchase of additional software licenses.