thanks for your solution on the gmail smtp. i able to send out email now when i use celcom broadband. but the issue is the receive site got the email from my gmail account. any how, still thanks for giving a chances for me to send out email with outlook.

SMTP server: auth.smtp.1and1.co.uk
POP server: pop.1and1.co.uk
Port 25 should be correct in Singapore

In Malaysia, you need to email 1&1, to check with them if they have setup anth.smtp.1and1.co.uk in other port than 25. TM blocks port 25 of third party SMTP server.

Authentication should be on.

My suggestion, since you have both email users in Malaysia, Singapore and UK, the best way is to have email server located physically in US. Most countries has the best route to US, in a way :)

I have PC’s as desktops and an Apple laptop using eudora. I have tried all the above with no luck but I am in Singapore at the moment and have tried so many different set-ups that I cant even remember the one I started with.
I get back to Malaysia tomorrow to start to look for a different provider, I cannot believe that TM offer so little to help people, my business is suffering and my staff are ready to kill….

So to clarify;
Port 25 change to ?
Authentication on or off?
smtp server should be?

Our work email is hosted by 1and1.co.uk since we have offices in the UK as wekk as Malaysia, thier webmail is slower than a 1992 internet cafe!

Any help will be appreciated.

thanks for the help! Appreciate it

If you have Gmail account, you can use Gmail’s smtp. The SMTP server is smtp.gmail.com. Tick My server require authentication. In the authentication, enter your gmail address as username, and the password. Gmail run on port 465, on SSL connection.

Other than this, you might want to print screen your Outlook configuration page and email to me pin@1.com.my, I can try to see if anything goes wrong there.

I’m using myname@tm.net.my domain

i tried to remain it as port25 with smtp-proxy and unchecked the box. still same error.

i changed to port 587 & port 2525 still same error. Even if i remain as smtp.tm.net.my or smtp-proxy

What other alternatives are there?

Thanks for your prompt reply pin

It runs on port 25, and make sure you dont have ‘My server requires authentication’ ticked. It will not work if you are on any other networks such as Maxis broadband.

On the order hand, the SMTP server smtp.tm.net.my officially for the users of TM Internet subscription. You need to have an account such as pin@tm.net.my to use it. You can’t use it if your email is pin@1.com.my, even when you are in a TM’s networks.

Jo, try the following:

1. Ask your existing email service provider to have their SMTP server running on port NOT 25.

2. Use smtp-proxy but make sure it is on port 25, and without ‘My server requires authentication’ ticked.

What is your email domain?

Hope this helps

If i leave it as smtp.tm.net.my, i get this error: unable to log on to smtp server.cos its using port 25

so what port number shud i use?