| Problem sending out email on using Streamyx Broadband |
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| December 4th, 2007 | Posted by Pin |
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Many email hosting subscribers in Malaysia are having problems sending out emails from their email clients including Microsoft Outlook, Outlook Express or Eudora. Well, this is happened after a harsh decision from Telekom Malaysia to block OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going emails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed.
This affects only users of Streamyx Broadband and other TM Internet Subscribers. This action was taken to fight SPAM in TM’s network to improve quality of connection.
TM has suggested a new SMTP server (smtp-proxy.tm.net.my) to be used as an alternative to the original SMTP you have configured in your Outlook or Outlook Express. Another set of problem arises from this alternative:
1. What will happen if all the traffic (nationwide) routes to this single ‘open-delay’ smtp server? What is the dedundancy support? Will your emails be in queues???
2. You can’t send out emails if you are out of Streamyx or TM networks when you are using smtp-proxy.tm.net.my
Although this is a common practice by ISPs in the old days, it seems to be less practical especially when most people are moving around using different connections, etc.
Check out The Unofficial Streamyx FAQ
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5 Responses to “Problem sending out email on using Streamyx Broadband” |
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| theakams said: |
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| December 30th, 2007 |
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Why are you guys doing this to us?
I have been “locked out” since Xmas. I receive mails but I can’t reply even urgent mails. I can’t initiate new ones. I can’t even write a complaint to you. In fact, yesterday I uninstalled my Norton Internet Security thinking that was the problem. Alas! I can’t find the installation CD to reinstall. Who will pay for this?
TMNet is not doing its many customers any good by unilateral untested decisions. The least to do is to provide a detailed procedure to paying customers on how to overcome impact of such changes. For me and many others, e-mail is a greater benefit from internet subscription than simple browsing that can be done anywhere.
Thanks.
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| Earnpin Lee said: |
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| December 31st, 2007 |
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Hi Theakams, try using smtp-proxy.tm.net.my to replace the existing SMTP you have. Funny enough, we find out that not all Streamyx IP are blocked from this. We have clients change nothing but still able to use their external SMTP.
You can, request your existing email service provider to setup alternate SMTP running on different ports. It helps too, as TM blocks only Port 25.
Happy new year!
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| theakams said: |
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| December 31st, 2007 |
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Thanks Earpin.
Unfortunately, replacing the SMTP server “smtp.streamyx.com” with “smtp-proxy.tm.net.my” has not resolved the problem. I’m away on holiday and can’t call STREAMYX 1800xxx number. What to do?
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| Brand Malaysia with Peter Pek said: |
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| March 22nd, 2008 |
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Using Streamyx and can’t send emails? Here is the solution….
Due to the recent changes at Streamyx, we deviate a little from our usual discussions on branding to inform our readers of the solution to fix their emailing problems (although we do have more than a few thoughts on the services of Streamyx in terms of…
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| Earnpin Lee said: |
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| March 22nd, 2008 |
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You can try using Gmail SMTP. It is smtp.gmail.com. It runs on Secure connection on port 465. Remember to turn on SMTP require authentication, and login to SMTP with your Gmail username and password.
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