| Sorry, I’ll reply you in 2 days! |
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| August 16th, 2007 | Posted by Earnpin Lee |
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Thank you for contacting XYZ. We have received your e-mail and our Customer Service personnel will respond to your inquiry soon. Generally, we respond within 48 hours. If you require immediate attention, please call us and our Customer Service personnel will be happy to assist you. Our office hours are from 8:30pm to 5:30am, EST or 1:30am to 10:30am, GMT/UTC, Mondays to Fridays.
Generally speaking, responding in 2 days to your potential customer shouldn’t be something you should be proud of. By including this statement in every one of your auto-responders only makes it worse. Email support, one of the most important element in every online store, should and must allow online sales to take place even during non-office hours.
Another common issue prominent in most websites is this disclaimer “My website is best viewed with 1024 x 768 resolution.” When building the website, shouldn’t multiple resolutions be taken into account in the first place? By limiting your website to specific browsers and screen sizes, what you are also doing is limiting the number of people who is experiencing a satisfactory shopping experience on your online store.
We are not even talking about accessibility issues yet, such as how to make your website friendly to blind visitors!
Sadly, many budding website owners still emphasize on nice-to-have features like shopping cart and membership systems, without a proper understanding of their target audience.
Find your audience today and give them what they want.
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3 Responses to “Sorry, I’ll reply you in 2 days!” |
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| Marcus Foon said: |
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| August 17th, 2007 |
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Because most of the service providers doesn’t know how to build multiple resolutions website therefore the ‘ best viewed with xxxx res.. ‘ is included. It’s a bit old school.. can be traced back to 6 - 8 years ago where ppl starts to think that it’s a new hip suggesting that statement.
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| adrian oh said: |
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| August 17th, 2007 |
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;) most malaysia website will get an “F” for replying email enquiries. It’s very important for us to reply promptly to genuine enquiry as this is how it will start the “dialog” between you and the prospects. and those who reply might eventually land the deal.
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| Earnpin Lee said: |
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| August 26th, 2007 |
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We had been waiting for more than 48 hours and still not hearing from the XYZ company…
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| Report a technical problem |
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| My request is not as above |
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| Advertisement: Spring Cleaning Sales, Samsung 17" CRT Flatscreen Monitor at RM149 and many more |
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| One of the following FAQ below may answer your question. |
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| What's your address? |
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| J-2-15, Jalan PJU 1/43, Aman Suria, Petaling Jaya 47301, Selangor, Malaysia. |
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| How big is your team? |
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| More than 50 web developers! |
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| Can I buy email online? |
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| Yes, please sign up here. |
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| What's your maintenance rate? |
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| RM80 per hour |
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| Do you give bulk discount? |
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| Yes. Buy 50 hours and get 10 Free. |
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| My domain is about to expire, when will you invoice me? |
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| 60 days before expiry date, both email and post. |
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| What do i do next if the cheque is ready? |
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| Bank in the cheque (get bank account details from our invoice) and fax bank in slip to 03-78049390. |
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| What is your fax number? |
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| +603-78049390 |
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| Do you take interns? |
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| Yes, send us your resume to apply. |
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| Can I join Web Developer Alliance? |
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| Sure, tell us more about you |
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| What are your office hours? |
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| Monday to Thursday from 9am to 6pm |
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| No one pick up my calls! |
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| We've stopped our line |
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| How frequent you guys have BBQ? |
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| Once a month! |
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| Did FAQs above answer your question? |
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| Thank you. We will get back to you soon. |
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